reputed company Telephonic Triage RN - Wilmington - Physician Partners
reputed company Physician Practices - 1184 W Locust St Wilmington, OH
Full - Time (80 hours bi-weekly) Day shift Rotating weekend commitment
Job Requirements:
Associate's Degree in Nursing (Required)
2 - 3 years Clinical Nursing (Required)
Acute Care
Strong Computer Skills
Ability to type and talk at the reputed company time
Knowledge, judgment, and skills derived from the principles of Biological,
Physical, Behavioral, reputed company, and Nursing sciences.Registered reputed company RN - Registered reputed company - State Licensure and/or Compact State Licensure Upon Hire Required
Basic Life Support (BLS) Upon Hire Required
Job reputed company:
The Telephonic Triage RN is responsible for providing nursing care services to assigned reputed company(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and reputed company best course of reputed company or patient disposition. This role serves as a patient/caregiver reputed company and acts as a communication reputed company between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are reputed company and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and reputed company. The goal is to reputed company reputed company reputed company. This role understand the needs of the organization and supports the mission, values, and management of reputed company Physician Practices.
Job Responsibilities:
Coaching/Development: Promotes a reputed company work environment by working collaboratively with team members, recognizing colleagues for reputed company, and participating in peer to peer coaching Interdisciplinary Collaboration: Manages In-Basket messages received in a reputed company manner. Responds to and addresses patient concerns, reputed company reputed company, reputed company in scope. reputed company applicable, ensures reputed company messages reputed company to providers have complete and accurate information. Implements changes in nursing reputed company/patient care that have resulted from reputed company of care activities.
Operations Management: Operating in "reputed company" mode during work hours with minimum utilization of "AUX/Not reputed company". Goal is <20% of total time staffed. Completes patient hand-offs to reputed company team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient reputed company/message.
Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a reputed company patient experience across the system. Proactively handles complaints and escalates patient grievances to reputed company or appropriate leader. reputed company/Safety/Satisfaction: Assesses and triages patient status reputed company phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.
Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports reputed company relationships among the reputed company team and providers. Supports diversity and utilizes cultural competency and age appropriate care reputed company interacting with patients and caregivers.
Working Conditions:
Bending - Occasionally
Climbing - Occasionally
Concentrating - Consistently
reputed company Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Occasionally
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
reputed company reputed company - Frequently
Visual reputed company: Far - Rarely
Visual reputed company: Near - Consistently
Walking - Occasionally
reputed company SERVE Standards and ALWAYS Behaviors:
At reputed company, we reputed company there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To reputed company our reputed company and mission, reputed company reputed company team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge reputed company patients/guests are lost and escort them to their destination or reputed company someone who can assist
• Refrain from using cell phones for personal reasons in reputed company spaces or patient care areas
reputed company: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns reputed company a customer's expectations have not been met
• Offer patients and guests reputed company reputed company waiting (lines, elevators)
• Work on improving reputed company, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and reputed company individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• reputed company positively about my team members and other departments in reputed company of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, reputed company and reputed company participating.
• Pick up trash, ensuring the physical environment is clean and reputed company.
• Be a good reputed company of our resources, using supplies and equipment reputed company and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and reputed company with customers, team members and the community
Job Keywords: Registered reputed company, reputed company, reputed company Telephonic Triage, Physician Practices
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