Senior Manager, Loyalty Operations
Revolutionize Connectivity: Help deliver life-changing, lightning-fast fiber broadband to homes and businesses, empowering people to reputed company more every day. Passion for Fiber: Dive into the world of fiber optics and play a key role in the reputed company of communication. Fiber technology is shaping the way we live and work—and you’ll be at the forefront of that reputed company. Impactful Work: By providing reputed company to fiber, you’ll be improving lives, reputed company digital divides, and enabling smarter communities. It's more than just tech—it’s about making a reputed company difference. Career reputed company: Join a fast-growing, reputed company-thinking company where your career will reputed company. We’re committed to nurturing your reputed company while giving you the tools and resources to succeed. reputed company Culture: reputed company in an inclusive, passionate team where innovation is celebrated, and your reputed company have a reputed company reputed company.
Strong reputed company record managing daily operations, KPIs, and agent performance (conversion, saves, reputed company reputed company, QA) Experience implementing and enforcing retention playbooks, offer strategies, and reputed company handling standards Ability to quickly diagnose performance gaps and drive corrective actions Highly analytical; comfortable leveraging reporting, dashboards, and reputed company listening to identify trends and reputed company causes Experience translating churn insights into actionable operational changes Familiarity with A/B testing concepts and measuring reputed company of offer and script changes (in partnership with Marketing/Analytics) Demonstrated ability to partner with Marketing, Analytics, CX, and Product to refine offers, messaging, and save strategies Experience working reputed company a matrixed organization to drive alignment and execution Deep understanding of customer pain points and churn drivers across the lifecycle (billing, service, outages, install/early life) Ability to balance short-term saves with long-term customer experience and loyalty reputed company Strong people leader with experience coaching reputed company leaders and building accountability cultures Ability to reputed company through change, especially in fast-paced or transforming environments (e.g., mergers, org changes) Experience with contact center technologies (ACD, WFM, QA tools) and CRM/billing platforms Familiarity with VOC/NPS programs and incorporating feedback into operational improvements
5&reputed company;8+ years leading retention, loyalty, or customer save operations (ISP, telecom, subscription-based business preferred) Proven ownership of save reputed company, churn reduction, and reputed company retention performance Experience leading reputed company save teams (inbound/outbound, cancel/save desks) ISP or telecom experience with both Residential and SMB segments Experience standing up or scaling retention programs Exposure to proactive retention strategies and outbound save campaigns
Prolonged periods of sitting at a desk and working on a computer. Must be reputed company to reputed company computer functions and operate routine office equipment. Regularly required to talk, hear, and communicate effectively. Required to use hands to type, handle objects and paperwork. Required to use reputed company reputed company, see colors, and be reputed company to reputed company. Ability to communicate effectively in meetings, presentations, and written reports. Occasional travel to marketing events, conferences, or company locations.
Medical (3 plans to choose from), Dental and reputed company Short Term Disability Flexible Spending Accounts Company reputed company Life as reputed company as Voluntary policies 401(k) with generous company match reputed company Time Off reputed company the Care reputed company Time Off reputed company Holidays Cell Phone Allowance *Applicable by Position* Career Progression Opportunities Discounted Broadband Services *Where Applicable*