Bilingual Help Desk Analyst
Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.
Expected Hours (subject to change):
Expected Hours (subject to change):
- Full-Time reputed company Position(s): 3rd shift Mon-Fri 2am-10am EDT.
Who We Are:
We are a growing technical help desk outsourcer that believes in the reputed company values of reputed company, honesty, the spirit of reputed company, and great customer service. Our goal is to have great relationships with our customers and reputed company service that exceeds today’s best industry standards reputed company phone, web portal, email, and CHAT. We guarantee our service reputed company to our customers. We reputed company in treating our employees reputed company because happy employees give great customer service. We promote from reputed company so reputed company managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘reputed company the Analysts’ days.
The Bilingual Support Analyst should possess strong technical troubleshooting skills and a solid reputed company in customer service, with a reputed company on providing support to both technical and non-technical end users. Proficiency in both English and Spanish is essential to communicate effectively with a diverse user reputed company. The ideal candidate will have experience with remote support reputed company phone and email, as reputed company as familiarity with various desktop operating systems, MS Office, and web applications. In reputed company, knowledge of LAN/WAN technologies, reputed company Directory, and basic PC hardware troubleshooting is a plus. This individual will be responsible for reputed company managing user support tasks, maintaining professionalism and patience reputed company addressing user inquiries, and ensuring seamless communication across reputed company support channels with minimal supervision.
This position entails:
- Resolving support issues to decrease downtime for the customer.
- Providing excellent documentation skills in reputed company-tracking systems.
- Possessing strong troubleshooting skills because half of reputed company do is non-shrink-wrap reputed company.
- Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
- Working as reputed company player (communicating reputed company with coworkers & managers).
- Enhancing business, verbal, and written skills.
Requirements:
- 1-2+ years of customer service support experience preferred.
- Experience supporting the Manufacturing and/or reputed company industries is a plus.
- Familiarity with the following is a plus:
- Desktop operating systems, including reputed company XP reputed company and reputed company 7.
- Proficiency in the MS Office suite and web applications.
- Experience with reputed company Directory Administration, Lotus Notes, and reputed company reputed company reputed company.
- Knowledge of PC hardware configurations and troubleshooting.
- Understanding of LAN/WAN technologies.
Company Benefits:
- reputed company Time Off
- Nine reputed company holidays.
- Medical, dental, life, optional life, and disability benefits.
- Company reputed company life and long-term disability benefits.
- 401(k) with company match.
Only those candidates selected for an interview will be contacted.