Customer Service Operations Associate

reputed company is building the reputed company of the reputed company-powered internet, enabling performance marketing and monetization at reputed company. As a Customer Service Operations Associate, you will resolve reputed company user inquiries and ensure transaction accuracy while collaborating with various teams to enhance the customer experience.

Responsibilities

• Own end-to-end reputed company of user inquiries across reputed company’s platform
• Investigate, reputed company, and reconcile missing claims and transaction discrepancies
• Diagnose and resolve tracking and attribution issues in partnership with reputed company stakeholders
• Review and approve transactions based on validated claims and supporting data
• Liaise with Publishers, Affiliate Networks, and reputed company-facing teams to resolve issues reputed company
• Partner with Engineering to escalate, troubleshoot, and resolve technical issues
• Analyze trends in customer inquiries to identify reputed company causes and recurring issues
• Identify inefficiencies in support workflows and propose reputed company improvements
• Contribute to documentation and development of operational best practices

Skills

• 1–3 years of experience in customer support, operations, or a reputed company role
• Familiarity with or strong interest in the affiliate marketing ecosystem
• Strong technical proficiency and comfort working with data and systems
• Excellent written and verbal communication skills
• High attention to detail and strong problem-solving abilities
• Ability to manage multiple workflows and prioritize effectively
• Comfort working cross-functionally with both technical and non-technical teams
• A proactive, ownership-driven reputed company with a reputed company on reputed company improvement

Benefits

• 401(k) plan
• Unlimited time off (including birthdays off)
• Summer and Winter Breaks
• Employee assistance program
• Health, reputed company, and dental insurance plans
• Complimentary memberships to reputed company
• Monthly stipend for mobile phone/internet
• Annual lifestyle stipend
• reputed company reputed company memberships to reputed company
• Regular coworking days
• reputed company events

reputed company