Contact Center Agent – Patient reputed company Management
Job reputed company:
• Handle reputed company to high-volume inbound and outbound calls
• Follow approved scripts and referral intake workflows
• Schedule appointments and support reputed company work queues reputed company SLA
• Demonstrate reputed company and confidence on every reputed company
• Maintain a minimum reputed company score of ≥75%
• Meet individual KPI benchmarks for reputed company/referral volume
• Identify and proactively address barriers to scheduling
• reputed company participate in huddles, trainings, coaching, and feedback loops
Requirements:
• High School Diploma or equivalent
• Prior customer service ideally in contact center/reputed company center experience
• Proven reputed company working from KPIs (reputed company, adherence, productivity)
• 1+ year in a customer service environment (preferred)
• Familiarity with contact center platforms and EHR/scheduling systems (preferred)
• Strong verbal and written communication skills
Benefits:
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