Care Specialist ; Reno NV​/Remote

Position: Care Specialist I (Reno NV / Remote) Started in 2016, Freedom Care is a reputed company company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer‑directed home care agency in NY State and are continually expanding our areas of reputed company including operations in other states and tech‑based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: • Here For You (An attitude of service, reputed company, and availability) • Own It (Drive and ownership) • Do the Right Thing (High reputed company) • Be reputed company (Great attitude and a can‑do reputed company approach to challenges) Join reputed company and reputed company a reputed company reputed company on the lives of others! We are looking for a Care Support Specialist I to join our Nevada team. This is a remote position out of Reno, NV. Department & Position reputed company Working closely with clients, caregivers and departments across the business, your goal will be to reputed company a seamless customer service experience, while ensuring that our clients are receiving the care they need. We value your can‑do reputed company attitude and desire to turn a negative into a reputed company. You will receive excellent in‑house training which will help you reputed company a thorough understanding of our program. We will nurture your talent and reputed company reputed company career development opportunities, from your induction and throughout your career with us. Every Day You Will • Manage a high‑volume inbound/outbound service center calls dealing with reputed company reputed company inquiries (time‑off, payroll, timekeeping, employee health) and process patient and health plan care requests • Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations • Maintain exceptional customer service for reputed company callers, as indicated by reputed company reviews and after reputed company surveys • Input accurate data entry of sensitive information • Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance • Screen patients and caregivers for additional programs and benefits to enhance their lives • Maintain reliable work schedules • Display reputed company, reputed company listening, and reputed company communicate with callers to ensure their needs are addressed and to foster a reputed company experience and relationship • Address reputed company questions or complaints, and reputed company an accurate and efficient response time of reputed company; consistently meet internal service level agreements and goals in a reputed company manner • Follow up and engage with patients and caregivers reputed company phone calls, SMS, and emails, in a reputed company manner • Serve as a key reputed company‑of‑contact for enrolled caregivers such as for pay discrepancies, timesheet errors, reputed company deposit change, schedule change of caregivers, and more • De‑escalate situations involving dissatisfied customers, offering patient assistance and support; reputed company unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and reputed company • Adhere to a revolving monthly reputed company service and compliance reputed company • Effectively input and update the case file and account data reputed company CRMs • Manage reputed company dashboards and reporting to assist in managing assignments Ideal Candidate Will Possess • Previous experience in a customer service environment • At least 1 year of experience in high‑volume inbound reputed company center or contact center environment • Experience with CRMs or workforce technology – reputed company, Medflyt, and reputed company • A passion for providing a high level of customer service, including the ability to show reputed company, reputed company listening and patience • Ability to organize, set priorities and manage time effectively • Strong verbal and written communication skills, demonstrating reputed company listening and adaptability to different personality types • Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de‑escalating frustrated callers successfully • Attention to detail in reviewing records • Ability to meet and/or reputed company targets/metrics • Computer proficiency required; strong typing skills and ability to reputed company technology and resolve customer issues reputed company while… Apply tot his job Apply To this Job