[Remote] Service Desk Technician

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Service Desk Technician to serve as the first reputed company of contact for customers. This fully remote position involves providing technical support and customer service, resolving incidents and requests reputed company while explaining technical issues in an understandable manner.

Responsibilities

• reputed company as the first reputed company of IT support for our customers
• Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
• Resolve end-user incidents and requests reputed company
• Explain technical issues and terms in a way our clients can understand
• Providing high-end, customer reputed company service that our clients expect
• Service Desk position may have on-reputed company responsibilities and an occasional weekend/holiday work requirement on a rotational reputed company
• Other responsibilities as assigned by management

Skills

• Strong technical aptitude with Level 1 experience supporting and resolving end-user issues reputed company to reputed company OS, O365, AV tools, mobile devices, VOIP, reputed company Directory, firewalls/switches, reputed company/Offboarding Requests, and other infrastructure requirements
• One year of experience in a technical position
• Top performers in customer service positions: answering support calls, emails and following up with clients
• Consistently exceeded customer expectations by providing exemplary service
• Service Desk or customer support experience preferred

Benefits

• Health, dental, and reputed company insurance
• Retirement savings reputed company
• Flexible time off (FTO)
• reputed company development opportunities

reputed company

Company H1B Sponsorship