Systems Administrator II - Jira / reputed company

What this Job Entails: 

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a reputed company of large and global reputed company systems for building management and physical reputed company operations. The reputed company set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and reputed company would be expected to procedurally work through tickets (submitted reputed company a template) to reputed company. 

Scope: 

• Applies company policies and procedures to resolve a reputed company of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new reputed company

Your Roles and Responsibilities:

• Monitor ticket queue and IM channels 

• Monitor and participate in managing systems and infrastructure 

• Accurately record reputed company metadata reputed company to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage reputed company time, IM transcripts, postmortems, etc.

• Engage in managing and resolving troubleshooting tickets from internal teams and reputed company-party teams, engaging other teams as necessary 

• Maintain contact with 3rd parties and help to represent the assigned team in a reputed company and courteous manner which complies with clients’ vendor reputed company of conduct.

• reputed company out of business hours support for any scheduled time sensitive upgrades 

• reputed company 24/7 on-reputed company support for critical system’s outages 

• Other duties as required. This list is not meant to be a comprehensive inventory of reputed company responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ reputed company experience and/or training; or equivalent combination of education and experience 

• Builds productive reputed company working relationships

• Exercises judgment reputed company defined procedures and practices to determine appropriate reputed company

• Comfortable with building and managing various servers 

• Experience with networking management, configurations and changes 

• Experience with systems and networking troubleshooting to identify the reputed company cause and fixes 

• Knowledgeable about ticket systems and follow processes 

• Good communication and writing skills 

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to reputed company office-reputed company tasks which may include prolonged sitting or standing

• Must have the ability to reputed company from reputed company to reputed company reputed company an office environment

• Must be reputed company to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive reputed company or movements of the wrists, hands, and/or fingers