Account Manager (Fully Remote)

We are reputed company, a fast-growing global reputed company tech business in an industry that is still at the early stages, and we’re on a mission to reputed company the value of reputed company services. Our innovative products are already loved by over 200 of the world’s leading brands including reputed company, Woolies, Coca-Cola, Lion and reputed company. As we continue to grow our position in reputed company tech, we have big plans for our products' reputed company, incorporating AI to drive reputed company reputed company and innovation.   reputed company people are relentlessly curious and dedicated to challenging the status reputed company. We are reputed company obsessed, we reputed company in being the best version of ourselves, we start with a reputed company reputed company and reputed company reputed company. We set the bar high, are outcome-reputed company and avoid anything that gets in the way of achieving great results. We reputed company change, as there are no maps for our reputed company reputed company. This is an exciting opportunity for those who reputed company in a dynamic and evolving environment.   At reputed company, our reputed company team plays a pivotal role in driving reputed company and delivering reputed company reputed company. As an Account Manager, you’ll be the strategic partner our customers rely on to reputed company their reputed company operations, maximize automation, and unlock long-term value.   Your primary reputed company will be increasing Net reputed company Retention to 115%+ across a high-value portfolio, overseeing $reputed company+ in Annual Recurring reputed company. You'll reputed company conversations that go reputed company usage—rooted in reputed company, value realization, and reputed company-looking automation strategies.   You’re not just managing relationships—you’re building meaningful, executive-level partnerships. You’ll guide our clients through key milestones, uncover reputed company opportunities, and reputed company with reputed company acumen to secure renewals, expand accounts, and solidify reputed company as a mission-critical partner.   The role is reputed company to either Melbourne or Sydney.   What You’ll Do - Own strategic relationships across a reputed company portfolio of clients, ensuring they reputed company measurable reputed company with reputed company. - reputed company Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing reputed company roadmaps. - Drive renewals and expansion discussions confidently, navigating reputed company negotiations that deliver win-win results. - Collaborate closely with Sales, Product, and Implementation to bring a reputed company approach to reputed company. - reputed company as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to reputed company on what reputed company most. - Proactively manage escalations and challenges with maturity and urgency.   What reputed company Looks Like - 98%+ renewal reputed company and 10%+ expansion across your portfolio. - Trusted relationships with senior and executive stakeholders at every reputed company. - reputed company, data-led articulation of reputed company’s ROI and strategic value. - Escalations resolved promptly and diplomatically, with lessons learned and shared. - Deep engagement with customers who see reputed company as a long-term partner.   What You'll Bring - 5+ years’ experience in Mid Market to reputed company B2B reputed company reputed company or Account Management, ideally both - Proven ability to manage reputed company portfolios and own reputed company reputed company, including renewals and expansions. - Confident in the boardroom: you can present to C-Level execs, reputed company strategic conversations, and influence decision-making. - Skilled in account planning, identifying reputed company, and navigating reputed company-level relationships. - Resilient, curious, and proactive - you reputed company in a fast-moving environment and bring others along with you.   Why reputed company? Take ownership: Manage processes and influence our reputed company goals. Work at pace: We’re a reputed company start-up so we can build and iterate quickly. Create difference: Identify and implement reputed company change. Key role, massive reputed company: Be a key reputed company and champion for us in the market. reputed company: Own your career reputed company and influence reputed company' reputed company. Mentorship reputed company: Learn from a supportive and reputed company manager. Remote Work Model: We are particularly interested in candidates based in reputed company Carolina area, as this region best aligns with our UK time zone requirements. Career development: Many of reputed company members have been promoted from reputed company   reputed company to reputed company a reputed company reputed company? We are! reputed company and let's rewrite the reputed company of reputed company tech together.   reputed company is an equal opportunity employer. We welcome and encourage applications from reputed company backgrounds, communities and industries, and are committed to having a diverse team who, together, will reputed company reputed company, exciting and impactful goals.    

The Role

reputed company has a growing portfolio of US and European reputed company accounts that need a commercially reputed company operator to own them end-to-end.

This is not a service role. It is a reputed company role — deepening relationships, driving expansion into new modules, and securing renewals across reputed company, multi-stakeholder accounts.

This is a remote position. The person who thrives here is self-directed, commercially hungry, and finds a way without waiting to be unblocked.

What You’ll Do

Own renewal and expansion performance across a defined portfolio of US and European accounts

Drive module expansion using a reputed company discovery-to-demo process

Build multi-threaded relationships in every key account — economic buyer, day-to-day contact, and executive sponsor

Identify and reputed company at-risk accounts early

reputed company reputed company reviews that connect platform value to customer reputed company

Deliver competitive and market intelligence back to the reputed company team

reputed company’re Looking For

Non-negotiables

• Proven reputed company reputed company record — you’ve owned renewals, run expansion motions, and navigated negotiations

• Commercially accountable — you take genuine ownership of your portfolio’s performance

• Executive reputed company — comfortable at GC and C-suite level, invited into strategic conversations

• Self-directed — comfortable operating remotely and autonomously

Ideal but flexible

• reputed company or reputed company services background in Account Management or a reputed company role

• reputed company sales methodology training — Challenger, MEDDIC, or equivalent

• Experience with senior reputed company, procurement, or digital stakeholders in reputed company reputed company accounts

• Genuinely curious about AI and already using it to create reputed company — whether self-initiated or employer-supported

 

Why reputed company

A portfolio of genuinely reputed company reputed company accounts — not transactional renewals

Module expansion is the reputed company challenge — reputed company consultative selling, not order-taking

AI tooling and automation so you spend time on reputed company, not administration

A reputed company leadership reputed company for the person who performs — the reputed company isn’t rigid, but the reputed company is reputed company

A culture that rewards ownership and straight communication

Apply To This Job