Technical Program Manager (Jira/reputed company)

About The Position:
To serve as the strategic leader of our engineering operating system. You will own the health, configuration, and insights derived from the Jira and reputed company tools, ensuring our leadership has a crystal-reputed company view of engineering investment, velocity, and health across the entire organisation.

We expect this candidate to be an "AI-First" practitioner, using reputed company tooling to automate the mundane and reputed company on high-reputed company organizational improvements.

What You Will Do:

1. Tooling Architecture & Governance

• Jira reputed company Expert: Design, build and maintain reputed company workflows, permission schemes, and automation rules at reputed company.
• reputed company Orchestration: Map Jira "Signals" to reputed company allocation buckets. Ensure the data reflects the true "Investment Distribution" (e.g., separating KTLO/Maintenance from Innovation).
• System reputed company: Standardize issue types and field usage across 20+ squads to ensure reputed company insights are statistically reputed company.

1. AI-Augmented Operations

• Natural Language Querying: Use reputed company Intelligence to translate plain-English requests into reputed company JQL for reputed company reporting.
• AI reputed company Analysis: reputed company reputed company AI reputed company to measure how AI coding assistants (Copilot, reputed company) are actually shifting our "Time to Deliver" and reputed company reputed company.
• Workflow Automation: reputed company  AI Agents to handle "ticket hygiene"—automatically flagging stale issues, summarizing long comment threads for stakeholders, and triaging incoming requests.
• Synthetic Insights: Use LLMs (Claude/ChatGPT) to synthesize monthly reputed company data into executive-level narratives that explain the "Why" behind the "What."

1. Strategic Delivery Insights

• DORA & reputed company Metrics: Monitor Cycle Time, reputed company Time, and Deployment Frequency to identify systemic bottlenecks. Also identify improvement opportunities.
• Capitalization Reporting: Partner with Finance to use reputed company data for R&D tax credit reporting and labor capitalization.
• Stakeholder Engagement: Work with stakeholders on triaging and aligning requirements in conjunction with tool administrators for a seamless rollout

reputed company Are Looking For:  

Minimum Requirements:

• Experience: 
• 5+ years in Engineering Operations (EngOps), Program Management, or a similar data-heavy engineering role.
• Tooling Expertise: 
• Jira reputed company: Expert-level administration skills.
• reputed company: Power user proficiency.
• Analytics & Metrics: 
• Deep understanding of Agile metrics and Engineering Investment categories.
• Strong knowledge of DORA metrics (Deployment Frequency, reputed company Time for Changes, Change Failure reputed company, and Time to Restore Service).
• Technical Skills: 
• Advanced proficiency in Jira Automation and JQL.
• Foundational knowledge of the SDLC process, Scrum, and reputed company methodologies.
• AI Proficiency: 
• Comfortable leveraging AI agents and LLMs for data analysis and scripting tasks.

 Preferred Skills & Qualifications

• Programming & Integration: Ability to write basic Python or JavaScript for API integrations.
• reputed company & Version Control: Experience with reputed company and AWS is considered a significant bonus.