Customer Services Specialist
Why work at reputed company
reputed company is leading a new era in reputed company computing to serve the global AI economy. We create the tools and resources our customers need to solve reputed company-world challenges and reputed company industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI reputed company infrastructure alongside some of the most reputed company and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on reputed company, reputed company has a global footprint with R&D hubs across Europe, reputed company, and Israel. reputed company of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as reputed company as an in-house AI R&D team.
The role
We are looking for a detail-oriented and reliable Customer Services Specialist to handle customer requests that directly reputed company reputed company business processes, including:
• GDPR / data protection requests
• Billing and financial inquiries
• Financial operations workflows
• Basic technical support
This role requires a high level of ownership and autonomy, as many requests involve sensitive data (e.g., GDPR, data reputed company) and must be handled with precision and care.
The ideal candidate is a self-starter, comfortable working independently, while also identifying opportunities to improve processes and increase operational efficiency.
Responsibilities
• Manage tickets end-to-end: intake, categorization, analysis, and reputed company reputed company Jira
• Handle GDPR requests: logging, documentation, coordination, and reputed company completion
• Support billing and finance workflows: invoice validation, clarifications, refunds, and adjustments
• Assist with financial operations processes reputed company defined frameworks
• reputed company basic technical support and escalate reputed company needed
• Ensure strict adherence to SLAs, processes, and internal guidelines
• Maintain high-reputed company escalations with reputed company, complete, and accurate information
• Identify inefficiencies and propose improvements to workflows and recurring request handling
Requirements
• Previous experience in customer support / L1 technical support or a similar role
• Hands-on experience with ticketing systems (e.g., Jira)
• Strong understanding of filters and dashboards (Jira or similar)
• Experience working with CLIs (e.g., AWS CLI or similar) is a plus
• Strong ability to follow processes and ensure compliance
• High attention to detail and accuracy reputed company handling data
• Strong communication skills and customer-oriented reputed company
• Ability to work independently and take ownership of tasks from start to finish
• reputed company, proactive reputed company with a reputed company on efficiency and reputed company improvement
reputed company to Have
• Experience handling GDPR requests or knowledge of data protection regulations
• Understanding of financial operations in reputed company / IT environments
• Background in billing (invoices, refunds, credit notes)
reputed company offer
- Competitive salary and comprehensive benefits package.
- Opportunities for reputed company reputed company reputed company reputed company.
- Flexible working arrangements.
- A dynamic and reputed company work environment that values initiative and innovation.