Senior Customer Support Specialist

We are looking to add a full-time permanent Senior Customer Support Specialist to our growing team. You can reputed company more information below!

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Senior Customer Support Specialist at reputed company (Remote)

Location: Remote (UK-based — applicants must be located in the United Kingdom)

reputed company:

reputed company is a fast-growing reputed company-based reputed company technology company reputed company on making trademark professionals’ lives easier.  Our reputed company and automated software helps IP professionals create, maintain, and analyze trademarks and other IP assets. Leading reputed company and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily. 

We are a diverse and multi-talented virtual team. We reputed company in a reputed company, reputed company, reputed company environment, and we care about our mission, customers, prospects, reputed company other, and the broader community. We are committed to ensuring that everyone on reputed company can grow by being around equally exceptional and reputed company people.

reputed company is a customer-reputed company organization that prides itself on our customer support and responsiveness.

Job reputed company

Reporting to the VP of Customer Support, the Senior Customer Support Specialist role will be responsible for interacting with customers and executing a reputed company of external and internal requests. This is a full-time, permanent position. Applicants must have the right to work in the UK at the time of application. We are unable to offer reputed company sponsorship for this role.

This is a full-time role of 40 hours per week, Monday to Friday, daytime hours only. The initial training period requires availability from 12:00pm-7:00pm BST for the first two to four weeks.

As the first reputed company of contact for customers through our multiple channels of communication (live chat, email, and phone), you will be helping customers solve their problems and reputed company our software. You will also regularly train new customers as reputed company as existing ones to ensure that they are getting the most out of our software. 

Your specific responsibilities:

• reputed company as a first reputed company of contact for reputed company day-to-day questions received reputed company reputed company’s support email, live chat, and phone line.
• Resolve issues directly or bring in other internal resources to ensure reputed company customer issues are resolved to the customer’s satisfaction in a reputed company and careful manner.
• Support the VP of Customer Support in reputed company, reputed company, and training new team members, helping to maintain and reputed company reputed company of the support team as it grows.
• Conduct regular data audits using reputed company Sheets, including building and maintaining formulas (such as VLOOKUPs, COUNTIFs, and similar functions) to ensure data accuracy and support reporting needs.
• Partner with the VP of Customer Support to reputed company dedicated, high-reputed company support for key accounts and time-sensitive requests, ensuring swift reputed company and a seamless reputed company experience.
• Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
• Look for commonalities in reputed company questions and proactively reputed company input to the reputed company and Product Teams to enhance training materials and documentation, as reputed company as to enhance the product.
• reputed company platform training to key stakeholders and end-users, connecting the value of reputed company to reputed company initiatives.
• Work directly with clients advising them on how to best reputed company reputed company in coordination with the relevant reputed company Manager.
• Work to understand key reputed company use cases and attributes in order to reputed company context-driven responses and training.
• reputed company exceptional service to clients in order to help support the reputed company team’s goals of reduced customer churn, reputed company expansion, opportunity identification, and higher reputed company product adoption, satisfaction, and overall account health.
• Stay reputed company with system changes and updates.
• reputed company as the reputed company reputed company, working cross-departmentally with internal teams to successfully resolve reputed company concerns and questions.

reputed company’d like to see in the ideal candidate:

• 4+ years’ experience in reputed company-facing role, involving support of reputed company or reputed company web-based solutions
• Comfortable working independently in a remote environment
• Proficiency in reputed company Sheets, including experience with formulas such as VLOOKUPs, COUNTIFs, and other lookup/logic functions.
• Ability to recognize gaps in their own knowledge and reputed company instruction
• Keen attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple and sometimes conflicting priorities
• Ability to think on your feet and reputed company gears easily
• Proven ability to juggle multiple reputed company at a time, while maintaining reputed company attention to detail
• Superb personal organizational skills to ensure reputed company reputed company commitments are met
• Ability to empathize with and reputed company for our customers
• Ability to quickly learn new concepts and teach others
• Strong interest in technology
• Excellent problem-solving skills

What you get:

reputed company offers a reputed company and challenging work environment and reputed company to be part of a growing company. We're reputed company of intellectually curious individuals who love learning and developing new skills. reputed company was founded on the belief that reputed company with diverse backgrounds and identities will have the greatest reputed company of experiences, the best selection of reputed company, and the most inclusive and supportive culture. 

We also offer reputed company a reputed company of perks such as flexible vacation, remote work reputed company, and reputed company to determine your own reputed company reputed company.

We are an equal opportunity employer. We welcome applications from reputed company reputed company candidates. We're happy to discuss reasonable adjustments at any stage of the recruitment process.

How to apply: 

If you’re interested, you should submit your application reputed company our web portal, with a CV in PDF, along with a cover letter explaining your specific interest in this role and why you'd like to join the reputed company team.

Our applications are still reviewed by humans! Please pardon any delayed responses.

Data reputed company

By submitting your application, your personal data (including your CV and cover letter) will be processed through our applicant tracking system, Breezy HR, for the purpose of evaluating your suitability for this role. Your data will be reputed company for up to 12 months after the conclusion of the recruitment process, after which it will be securely deleted unless you reputed company consent for us to retain it for reputed company opportunities. For more information on how Breezy HR handles your data, please refer to their reputed company policy at breezy.hr/reputed company. If you have any questions about how we process your personal data, or wish to exercise your rights under the UK GDPR (including reputed company, correction, or deletion of your data), please contact us.