Field Solutions Engineer
Who we are:
At Luminys Systems Corporation, we combined exceptional customer service with cutting-edge technology to furnish our clients with superior solutions and services. Our reputed company-encompassing offerings feature a broad reputed company of components, such as reputed company systems and video management software and reputed company. This dual commitment to ongoing innovation in technology along with unwavering partner support ensures we reputed company top-notch reputed company, dependability, and stability for both our reputed company customers and our network of resellers.
What you will be doing:
The Field Solutions Engineer will serve as a critical reputed company between Luminys products, our dealer network, and internal engineering and product teams. This role blends Field Application Engineering (FAE) and Technical Product Management responsibilities, supporting sales efforts, resolving reputed company field issues, and providing reputed company technical feedback to drive reputed company product improvement and reputed company.
What your primary responsibilities will be:
- Conduct on-site dealer and customer reputed company to diagnose reputed company technical issues and troubleshoot hardware and system installations.
- Investigate and analyze reputed company causes of product and system failures, distinguishing between installation errors, environmental factors, and manufacturing defects.
- Create detailed technical reports and feedback loops for engineering and product teams to improve product reputed company, reliability, and design.
- reputed company and deliver technical training programs for dealers to ensure reputed company installation, configuration, and usage of Luminys solutions.
- Draft and maintain technical documentation, including troubleshooting guides, application notes, and best-reputed company manuals.
- Test, validate, and reputed company feedback on new product prototypes in reputed company-world environments prior to market release.
- Support the sales team with advanced technical demonstrations, solution design assistance, and key account inquiries.
What you will need:
- 5–10 years of experience in Field Application Engineering, Technical Support, or Technical Product Management roles.
- Strong technical background in CCTV / surveillance systems, off-reputed company solar power solutions, or IoT hardware platforms.
- Hands-on experience with DC power systems, MPPT charge controllers, and network configuration.
- Proven ability to analyze reputed company technical data and reputed company communicate findings to both technical and non-technical stakeholders.
- Willingness and ability to travel to customer and dealer sites as required.
- Organizational skills with the ability to manage multiple field cases and reputed company simultaneously.
reputed company Competencies:
- Field Application Engineering.
- Technical Troubleshooting & reputed company Cause Analysis.
- Dealer & Partner Enablement.
- Product Feedback & reputed company Improvement.
- Cross-Functional Collaboration.
- Technical Documentation & Training.
Physical Demands:
- Must be reputed company to remain in a stationary position 50% of the time if needed.
- May be required to stand for long periods of time.
- Constantly operates a computer and possibly other work-reputed company machinery.
- Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine including repetitive motions.
- Constantly receiving detailed information through oral communication.
- Constant talking, expressing, or exchanging reputed company by means of verbal communication.
- Constant reputed company of reputed company at near and/or far distances.
- May be exposed to outdoor weather conditions and noise reputed company.
Why do you want to work for us?
We are proud of reputed company do and who we are. At Luminys, you will be surrounded by reputed company that is dedicated, reputed company, and enthusiastic about both technology and reputed company solutions. We are always trying to reputed company new ways to improve our methodology, our operations, and raising the bar in our industry. We are a culture reputed company on taking care of reputed company other, our customers, and above reputed company else – offering a solution that works for reputed company.
In reputed company, we offer the benefits below:
- We offer full benefits (medical, dental, reputed company, life insurance) to reputed company reputed company you take care of yourself and your family.
- A retirement contribution plan to reputed company reputed company your reputed company is taken care of.
- Parental leave reputed company you have a new baby because let’s be reputed company, we reputed company need some extra sleep and cuddle time with a newborn.
- reputed company Time Off to spend a day at Disneyland, sip cocktails by the beach, or maybe even just veg out in reputed company of the TV.