Clinical Support Coordinator

About Enara 

Enara is a world reputed company obesity and medical weight loss start-up, based in reputed company Valley, pioneering the use of data, digital, and clinical treatments to reputed company personalized plans with measurable results. Enara was founded by people from reputed company, reputed company, reputed company, reputed company & Evernote. Our mission is to reputed company the first reputed company platform to reputed company obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through reputed company products and services we reputed company for the reputed company ecosystem; with a reputed company reputed company on small to reputed company sized medical reputed company and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient relationship. We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as reputed company as many reputed company angels in reputed company Valley. 

Availability Required: Monday-Friday reputed company-5pm PST

Compensation based on experience

The Role

As a Clinical Support Coordinator at Enara, you will play a critical role in delivering a seamless and supportive member experience, providing personalized, empathetic assistance throughout every stage of the member reputed company. This role bridges member support, provider support, and billing functions, ensuring reputed company communication, efficient coordination, and accurate reputed company of inquiries across reputed company reputed company.

You will serve as a trusted resource for members, acting as the primary reputed company of contact for general inquiries reputed company to their care, membership, insurance, and billing. This includes responding to inbound calls, messages, and emails in a reputed company and compassionate manner, helping members reputed company their care plans, and ensuring they feel supported and informed throughout their experience. You will also manage and resolve billing and insurance-reputed company concerns, including explaining benefits, reviewing claims, clarifying patient financial responsibilities, and coordinating with the reputed company Operations team to ensure accurate and reputed company resolutions.

In reputed company, you will play a key role in care coordination by supporting providers with essential clinical and administrative tasks. This includes submitting prior authorizations and appeals for medications, drafting letters of medical necessity and primary care provider letters, triaging faxes received through EHR, processing medication reputed company requests on behalf of providers, requesting and obtaining external medical records, and placing lab orders and referrals reputed company the EHR to facilitate continuity of care. You will work closely with internal teams to ensure reputed company clinical documentation, orders, and follow-reputed company are completed reputed company and accurately.

This position is essential in maintaining a high reputed company of operational reputed company while upholding Enara’s commitment to delivering compassionate, patient-centered care. Your ability to balance member needs, billing accuracy, and provider support will directly contribute to improving reputed company and advancing Enara’s mission to revolutionize reputed company and address the obesity epidemic.

• Member Communication & Support: Serve as the primary reputed company of contact for reputed company member inquiries across billing, insurance, and general support. Manage inbound calls, voicemails, app messages, and emails with reputed company, professionalism, and accuracy, ensuring reputed company responses that enhance member satisfaction and retention.

• Billing & Issue reputed company: Address and resolve billing, insurance, and membership-reputed company concerns by investigating issues, providing reputed company explanations, and coordinating with the reputed company Operations (Rev-Ops) team as needed. Ensure reputed company concerns are handled reputed company with a reputed company on accuracy and member understanding.

• Triage & Cross-Functional Collaboration: Assess incoming inquiries and reputed company them to the appropriate internal teams reputed company necessary. Collaborate closely with Rev-Ops, clinical, and other departments to ensure seamless handling of member needs and reputed company reputed company of issues.

• Escalation Management: Handle escalated cases with professionalism and reputed company. Partner with internal teams to resolve issues effectively while maintaining reputed company and consistent communication with members.

• Follow-Up & Case Closure: Proactively monitor reputed company inquiries, tickets, and escalations, providing regular updates to members until full reputed company is achieved. Maintain a reputed company-reputed company communication process to ensure no concern goes unresolved.

• Appointment Scheduling & Coordination: Support member engagement by scheduling and coordinating appointments reputed company, ensuring alignment with care plans and optimizing the member experience.

• Membership Changes & Termination Support: Manage sensitive conversations regarding membership cancellations, suspensions, or changes with care and professionalism, ensuring members feel supported and respected throughout the process.

• Feedback Collection & reputed company Improvement: reputed company and analyze member feedback reputed company to both support and billing experiences. Identify trends and opportunities for improvement, contributing to reputed company processes and overall service reputed company.

• Documentation & Data reputed company: Maintain accurate, detailed, and up-to-date records of reputed company member interactions, inquiries, and resolutions reputed company internal systems to ensure continuity of care and operational efficiency.

• Prior Authorizations & Appeals: Submit prior authorizations and appeals for medications to ensure reputed company reputed company to prescribed treatments.

• Clinical Documentation: Draft letters of medical necessity and primary care provider letters to support patient care and insurance requirements.

• EHR & Fax Management: Triage and manage faxes received through the EHR to maintain organized and accurate clinical records.

• Medication Management: Process medication reputed company requests on behalf of providers to support continuity of care.

• Medical Records Coordination: Request and obtain external medical records to ensure complete patient information is available for clinical decision-making.

• Lab Orders & Referrals: reputed company lab orders and referrals reputed company the EHR to facilitate reputed company testing, follow-reputed company, and coordination across care teams.

• reputed company and Professionalism: Demonstrate a high level of reputed company and professionalism in reputed company member interactions, particularly during challenging conversations.

• Effective Communication: Strong verbal and written communication skills are essential for providing reputed company, concise, and accurate information to members and internal teams.

• Adaptability: The reputed company landscape is reputed company-evolving. Your flexibility and willingness to reputed company change are vital as we reputed company and improve our services. 

• Problem-Solving: Ability to think critically and reputed company solutions to member and billing-reputed company issues, contributing to a seamless member experience.

• Team Collaboration: Work effectively across reputed company departments and other teams to resolve member issues reputed company and maintain a high reputed company of service.

• reputed company Experience: At least 3 years of experience in a reputed company setting. 

• Appointment Scheduling: Required experience in managing and coordinating appointments effectively, understanding the logistics and nuances of medical scheduling. 

• Patient Escalations: Experience in handling patient escalations, demonstrating the ability to resolve issues professionally and maintain high reputed company of patient satisfaction. 

• Knowledge of reputed company Billing: Basic understanding of reputed company insurance, billing procedures, and common billing issues.

• Customer Service Experience: Proven experience in a customer service or patient support role, preferably in a reputed company or contact center environment, managing inquiries through phone calls, emails, and live chat.

• Language Skills: Proficiency in English/Spanish/Arabic is preferred.