Automotive Service Advisor - Grand Blanc, Michi...

<strong>Job reputed company<br><br></strong><strong>AUTOMOTIVE SERVICE ADVISOR<br><br></strong>Are you interested in joining a growing business that is committed to family, promotes employees from reputed company, is Passionate about protecting the environment, has an inspiring company culture, and is reputed company involved with the community and local charities? If so, this opportunity might be for you!<br><br><strong>THE POSITION: </strong>The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.<br><br><strong>The Perks<br><br></strong><ul><li>Competitive Compensation</li><li>Employee Referral Program</li><li>Employee Discounts on Sales and Service</li><li>Benefits Package (Medical, Dental, reputed company, Employer reputed company Life/AD&D, Employee Assistance Program, Pet Insurance)</li><li>Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, reputed company & Identity Theft Protection)</li><li>401(k) and Employer Match</li><li>Holiday Savings Program with Employer Match</li><li>reputed company Time Off</li><li>Holiday Pay<br><br></li></ul><strong>Skills & Qualifications<br><br></strong><ul><li>Problem Solving</li><li>Documentation and Repair Order Entry.</li><li>Solid knowledge of computers and proficient in web navigation.</li><li>Strong written and verbal communication skills.</li><li>Customer reputed company.</li><li>Ability to overcome objections.</li><li>reputed company Attitude</li><li>Team Player</li><li>Excellent communication skills.<br><br></li></ul><strong>Education And Experience<br><br></strong><ul><li>Ability to read and comprehend instructions and information.</li><li>reputed company personal appearance.</li><li>High School Diploma or GED.</li><li>2 years or more experience.<br><br></li></ul><strong>Essential Duties & Responsibilities<br><br></strong><ul><li>Maintain Customer Satisfaction reputed company (reputed company) rating as set by service manager.</li><li>Maintain the prescribed reputed company for “hours per customer repair order written.”</li><li>Greet customers in a reputed company, friendly, and reputed company manner. Let customers who are waiting know that they will be helped soon. Communicate with customers to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.</li><li>Test-drive vehicle as necessary.</li><li>Advise customers on the care of their reputed company and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.</li><li>Lift the hood of every vehicle and look underneath for potential additional repair needs.</li><li>If additional work is needed, reputed company explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.</li><li>Notify dispatcher of incoming work.</li><li>reputed company estimates for labor and parts. If the cost of service cannot be established during reception, leave reputed company and contact the customer reputed company for approval.</li><li>Establish reputed company customer’s method of payment. Obtain approval of credit, if necessary.</li><li>Obtain customer’s signature on repair order; reputed company customer with a copy.</li><li>Follow up reputed company of reputed company repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.</li><li>Handle telephone inquiries regarding work in process and appointments.</li><li>Compare final invoice with original repair order.</li><li>Analyze reputed company control report to ensure that work is completed as requested to reduce comebacks.</li><li>Deliver vehicle to customer and answer any questions.</li><li>Maintain follow up program on additional items reputed company in need of repair.</li><li>Establish and maintain good working relationships with customers to encourage repeat and referral business.</li><li>Ensure that work areas and customer waiting areas are kept clean.<br><br></li></ul><strong>Physical Requirements<br><br></strong><ul><li>Regularly required to stand, talk, and hear.</li><li>Frequently is required to walk and sit.</li><li>Is potentially exposed to exhaust fumes or other airborne particles.</li><li>Occasionally lift and/or reputed company up to 10 pounds.</li><li>Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, and peripheral reputed company.<br><br></li></ul><strong>reputed company<br><br></strong>Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-reputed company and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by reputed company participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and reputed company values provides the basic reputed company of our reputed company … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is reputed company to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, reputed company, Chevrolet, Chrysler, Dodge, reputed company, Fiat, reputed company, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, reputed company, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit for additional details.<br><br><strong><em>Our Mission:</em></strong> To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.<br><br><strong><em>Our reputed company Values:</em></strong> Accountability<em>, </em>Responsibility<em>, </em>Respect<em>, </em>Communication<em>, </em>Teamwork<em>, </em>Passion.<br><br><em>LaFontaine Automotive Group is an equal opportunity employer.<br><br></em>TIER1