Intermediate Technical Writer

Role Summary 
An Intermediate Technical Writer to transform existing user self-serve help content into short-form, single-intent documentation for Adobe products across web, desktop, mobile, and in-app surfaces. The role requires restructuring and rewriting in-scope content using defined content patterns, while ensuring clarity, accuracy, consistency, and UX-friendly readability at scale. 

Key Responsibilities 

• Transform in-scope user help content on the client platform into concise, task-focused articles using established content patterns (currently: Tasks, Concepts, References, Troubleshooting, FAQs, What’s New, Release Notes; more may be added). 

• Ensure content is clear, accurate, concise, easy-to-understand, and user-friendly. 

• Follow client style guides, voice & tone, and defined content patterns. 

• Collaborate with client stakeholders/SMEs to understand product features and documentation needs. 

• Perform UI validation (“keystroking”) to confirm article steps and UI labels match the current app experience. 

• Refresh screenshots per client guidelines; incorporate multimedia elements (images/videos/infographics) when required. 

• Leverage AI-assisted content creation tools and custom LLM models to increase authoring efficiency while maintaining quality and accuracy.  

• Optimize content for modularization, reuse, SEO, and discoverability across multiple surfaces.  

• Support content operations: proofreading/editing, tagging, document uploads, content migration, and maintenance as required. 

• Apply feedback and collaborate closely with senior writers/SMEs/editors to continuously improve content quality and consistency.  

Required Qualifications 

• Bachelor’s degree in English, Communications, Technical Writing, or a related field.  

• 3–5 years of experience in technical writing and/or content development.  

• Strong written communication skills with high attention to detail (grammar, clarity, structure).  

• Ability to understand product functionality and present instructions clearly for end users.  

• Familiarity with CMS and collaborative authoring tools (or strong ability to learn quickly).  

• Exposure to DITA/XML and/or structured authoring; version management systems.  

• Willingness to learn and apply AI-assisted writing tools / LLM workflows responsibly.  

• Working awareness of SEO, online readability, and structured content practices.  

• Basic understanding of UX writing/accessibility/localization considerations.  

Nice-to-Have 

• Familiarity with Adobe tools or comparable creative/product ecosystems.  

• Experience with image/video capture and lightweight visual editing tools for help content.