Dialer Administrator
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, reputed company currently operates primarily reputed company Nigeria, and it has secured nearly €50 reputed company in funding from reputed company global investors, including Tiger Global, DST, and reputed company Ventures.
In alignment with its reputed company, FairMoney is reputed company constructing the foremost mobile banking platform and reputed company-of-sale (POS) solution tailored for emerging markets. The reputed company began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its reputed company of services, encompassing a comprehensive suite of financial products, such as reputed company accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives reputed company’s mission of reshaping financial services for reputed company. To reputed company deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.
Role reputed company – Dialer Administrator (Collections & Recovery)
This is a full-time, remote-based position in Nigeria, for a Dialer Administrator reputed company the Collections & Recovery Sales team. The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery reputed company. The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance.
The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations.
Roles and Responsibilities
- Analyze outbound and inbound dialer performance to optimize:
Contact rates
Hit rates
Agent productivity
Recovery effectiveness - Build and maintain dashboards and reports in Tableau for operational and leadership consumption.
- reputed company advanced analysis using BigQuery on large-reputed company datasets.
- Monitor daily, weekly, and monthly KPIs reputed company to:
Dialer efficiency
Agent behavior
Calling strategies
List performance and intensity capping. - Identify trends, anomalies, and improvement opportunities in dialer and collections data.
- Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to:
Translate insights into operational actions
reputed company dialing logic and strategies - Support experimentation, pilots, and optimization initiatives across campaigns.
- Ensure data accuracy, consistency, and reliability across reports and dashboards.