Project Manager - Professional Services

Position Summary 

The Project Manager-Professional Services is a customer-facing role responsible for leading IV pump with safety software implementation projects within healthcare environments. This role may also support larger program initiatives under program leadership. The Project Manager ensures projects are delivered on time, within scope, and aligned to quality and regulatory standards.

This position requires foundational PMO knowledge, a commitment to developing project management best practices, and the ability to manage cross-functional stakeholders in a clinical and technical environment.

Essential Duties & Responsibilities

• Lead end-to-end implementation of smart infusion pump and safety software projects.
• Provide project leadership, organize and lead multi- disciplinary project team through associated project activities.
• Manage Service Delivery including scope, resources, timelines and the change order process.
• Set customer expectations in accordance with agreed terms and conditions.
• Proactively identify, communicate and manage engagement risks.
• Manage all engagements within predefined performance targets including customer satisfaction and profitability.
• Analyze project forecasts, timelines, budgets, reports, and metrics to ensure project deliverables arrive on time and on budget.
• Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
• Presenting to a variety of audiences and settings.
• Support larger program-level initiatives as assigned.
• Contribute to program dashboards, reporting structures, and governance reviews.
• Support selects pre-implementation activities and presentations as the subject matter expert.

Knowledge & Skills

• Self-motivated and skilled at working independently.
• Project Management experience required, including cross functional collaboration, budget management, project scheduling/timeline management, and resources planning.
• Strong comprehension and communication skills (verbal and written).
• Advanced computer skills required: MS Word, MS Excel, PowerPoint, MS Project and SQL/Database management tools.
• Excellent Presentation Skills, ability to make effective presentations to all levels of management.
• Experience of planning and managing multiple projects simultaneously, identifying interdependencies among various projects within the program, integration project plans, etc.

Minimum Qualifications, Education & Experience 

• Must be at least 18 years of age
• PMP certification a plus.
• Bachelor’s degree from an accredited college or university is required
• Bachelor’s degree in business, Healthcare Administration, Engineering, Information Systems, Nursing, Pharmacy or related field (or equivalent experience).
• Minimum 2 years of project coordination or project management experience.
• Foundational understanding of project management principles.
• Experience working in structured PMO environments preferred.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced implementation environment.
• Excellent written and verbal communication skills.
• Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or similar).

Work Environment

• This is largely a sedentary role. 
• This job operates in a professional office environment and routinely uses standard office equipment.
• Typically requires travel 20-50% of the time

Company