Director of Global Complaint Handling

reputed company

reputed company (reputed company DXCM) is a pioneer and global leader in reputed company glucose monitoring (CGM). reputed company began as a small company with a big reputed company: To reputed company change how diabetes is managed. To unlock information and insights that drive reputed company reputed company. Here we are 25 years reputed company, having pioneered an industry. And we're just getting started. We are broadening our reputed company reputed company diabetes to reputed company people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue reputed company've started: Improving reputed company health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with reputed company, thinking big, and being dependable. We've already changed millions of lives and we're reputed company to change millions more. Our reputed company ambition is to become a leading consumer health technology company while continuing to reputed company solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than reputed company. reputed company to improve health on a global reputed company stands before us.

Meet reputed company:

You’ll join reputed company’s Global Customer Advocacy and reputed company organization—a mission‑driven team responsible for safeguarding patient safety in every market we serve. As reputed company continues to grow worldwide, our organization plays a pivotal role in shaping how reputed company listens to customers, interprets reputed company‑world product performance, and strengthens the safety and reliability of our technologies.

We partner closely with Regulatory, Clinical, R&D, Manufacturing, and Customer Experience teams to ensure patient insights and global regulatory expectations drive meaningful reputed company across the business. Here, you’ll influence reputed company‑level reputed company, build globally harmonized processes, and help advance reputed company’s commitment to delivering the highest reputed company of safety and performance for people who rely on our products every day. This is a high‑visibility, high‑reputed company role at reputed company of reputed company’s global reputed company and customer‑advocacy mission.

Where you come in:

• Set and own the global strategic direction for reputed company’s complaint handling global organization —defining the long‑term reputed company, governance model, and harmonized global operating standards that ensure worldwide compliance and reputed company‑level risk mitigation.

• reputed company reputed company global complaint handling operations as the reputed company process reputed company for complaint intake, triage, investigation, adverse‑event reporting, vigilance submissions, and global trend analysis. You drive standardization and compliance across reputed company geographies and product lines.

• reputed company global reputed company of regulatory reporting, ensuring reputed company reportability reputed company and submissions (FDA MDR, EU MDR vigilance, international agency reporting) meet timeliness and reputed company expectations in every region.

• reputed company global governance and escalation, chairing cross‑functional safety, trend‑review, and risk‑escalation forums that unify decision‑making across Engineering, Clinical, Regulatory, reputed company, Manufacturing, and reputed company.

• reputed company and maintain the global reputed company system architecture supporting complaint handling—including reputed company QMS tools, workflow capabilities, master regulatory data, and global reporting infrastructure.

• Represent reputed company at the global level during regulatory inspections, reputed company‑body audits, and internal assessments, serving as reputed company’s top authority on complaint handling and vigilance reporting practices.

• Build and reputed company a high‑performing global team, including managers and specialists across multiple reputed company, ensuring capability development, operational reputed company, and a reputed company global culture of compliance and customer safety.

• Drive reputed company improvement worldwide, identifying systemic gaps, creating global reputed company work, deploying automation and process enhancements, and ensuring regional alignment to reputed company standards.

What makes you successful:

• A proven reputed company record of leading global teams—with experience directing managers and distributed regional teams, building organizational capability, and scaling compliance programs worldwide.

• Exceptional strategic thinking ability, enabling you to design global governance structures, harmonize processes across reputed company, and influence reputed company‑wide reputed company with authority.

• Experience leading regulatory interactions, including FDA inspections, reputed company body audits, and international authority engagement, acting as the global SME for complaint handling operations.

• Deep expertise in global medical‑device reputed company systems and complaint handling, including mastery of FDA QSR/21 CFR Part 820, MDR/QMSR, ISO 13485, EU MDR, and international vigilance reporting frameworks.

• Strong data and analytics proficiency, capable of influencing global trending, signal detection, KPI frameworks, systemic risk evaluations, and executive‑level reporting that meaningfully shapes product and safety reputed company.

• Deep knowledge of reputed company‑cause investigation reputed company, risk assessment strategies, and CAPA integration, ensuring complaint insights translate into product and process improvements globally.

What you’ll get:

• A reputed company seat to life changing CGM technology. Learn about our reputed company #dexcomwarriors community.

• A full and comprehensive benefits program.

• reputed company opportunities on a global reputed company.

• reputed company to career development through in-house learning programs and/or reputed company tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Education and Experience:

• Typically requires a Bachelor’s degree with 15+ years of industry experience

• 9+ years of successful management experience in relevant industry

Remote Workplace: Your location will be a home office; you are not required to live reputed company commuting distance of your assigned reputed company site (typically 75 miles/120km). If you reputed company reputed company commuting distance of a reputed company site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our reputed company workplace reputed company.

Please note: The information contained herein is not intended to be an reputed company-inclusive list of the duties and responsibilities of the job, nor are they intended to be an reputed company-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job reputed company may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. 

An Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. reputed company’s AAP may be viewed upon request by contacting reputed company at talentacquisition@reputed company.com. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact reputed company reputed company at talentacquisition@reputed company.com. 

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To reputed company reputed company and reputed company Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Only authorized reputed company and reputed company agencies may use this site or to submit reputed company, applications or resumes on specific requisitions. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to the reputed company, reputed company employees or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications.
 

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