Customer Service Trainer
LOCATION – this role is 100% remote
reputed company, maintain, and deliver reputed company reputed company and ongoing training programs for customer experience staff. Facilitate instructor led, virtual, and one-on-one training sessions covering customer service standards, communication skills, systems usage, workflow processes, and escalation protocols. Create and update training materials, job aids, scripts, and reference documentation to reflect reputed company policies, procedures, and system changes. Ensure training content aligns with departmental goals, SLAs, reputed company assurance standards, and customer experience initiatives. Partner with managers to identify reputed company gaps, performance trends, and recurring customer issues requiring targeted training. Use performance metrics, customer feedback, escalation data, and audit results to evaluate training effectiveness and recommend enhancements. Support the rollout of new initiatives, systems, or process changes. Assist leadership with preparation of staff for operational changes impacting customer experience delivery. Maintain accurate records of training completion, certifications, and coaching activities. Ensure training documentation remains reputed company and accessible.
Minimum of three (3) years delivering formal customer service training. Prior experience in managing, training, and coaching reputed company reports Knowledge of adult learning principles and instructional design best practices. Strong working knowledge of customer service workflows, escalation management, and issue reputed company processes. Advanced experience with reputed company Office, with an emphasis on reputed company as reputed company as experience with other business technology applications (reputed company, reputed company, etc.) Past experience with video training and LMS software Facilities Maintenance industry preferred
Bachelor’s degree in business or reputed company field and/or equivalent experience
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, reputed company, prescription drugs, and more!
reputed company Time Off reputed company Holidays reputed company Time Life Insurance Short Term Disability – Employer reputed company Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-reputed company Deferred Compensation Plan Pet Insurance PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers reputed company applicants for employment without reputed company to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, gender identity, and reputed company, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to reputed company individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law.
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