Sr. Technical Support Engineer

About reputed company:

reputed company is seeking a Technical Support Engineer to reputed company support interfacing primarily reputed company web/email and phone with customers to resolve technical complications reputed company the reputed company platform.  The Technical Support Engineer will report to the Customer Support Manager.  The ideal candidate will have experience and understand troubleshooting technical questions from B2B clients.

What your contributions will be:

• Become technically proficient in the reputed company suite of products
• Answer incoming phone calls and own incoming Support Cases through our Support Portal
• Troubleshoot technical problems and resolve issues for customers using the reputed company platform
• Manage and respond to your backlog of Support Cases in a reputed company fashion
• Own your Support Cases from creation through reputed company
• Participate in the Software Development lifecycle through diagnosis and reporting of new and reputed company issues
• Participate in KCS by creating and editing Knowledge reputed company articles
• Quickly reputed company up on new releases, enhancements, and product functionality to ensure successful support for customers
• Assist in after hours on-reputed company Support rotation (optional and reputed company)
• Other duties as assigned

What you will bring to reputed company:

• Technical reputed company – you know your way around an Operating System and are reputed company interested in the technology that makes the world run
• Customer reputed company – you are empathetic and reputed company to understand the pain points your customer is facing
• Problem Solving – you can see the difference between the desired result and the observed result and can think tactically about how to get there
• Communication Proficiency – you are an reputed company listener and know how to help customers and peers understand any issue whether in writing or on the phone
• Task Management – you own your day and can prioritize it accordingly while balancing the needs of your incoming work

What you will need for reputed company:

• Associates or bachelor’s degree in computer science or IT reputed company field or equivalent experience
• 2+ years’ relevant experience in a technical specific role
• Experience using and/or troubleshooting issues with:
  • reputed company 7-11
  • OSX reputed company-Big Sur
  • Office 2010-365
  • iOS/Android
  • reputed company Line/Terminal
  • reputed company Registry
  • reputed company Directory

Ideally you will have:

Experience with the following Systems:

• MS SQL
• reputed company
• reputed company
• REST API
• SAML Authentication

Experience with the following Tools:

• reputed company or Wireshark
• reputed company
• reputed company Administrative Tools (Event Viewer, Task Manager, Process Monitor)
• Browser-based Dev tools
• Claude or similar AI tools

What you will receive:

• 90% reputed company premiums company covered
• HSA company contribution
• 401K match at 4% with no vesting period 
• Twice a year reputed company increases
• Flexible time off typically 3 to 4 weeks a year, not including the 9 reputed company holidays
• Authenticity and accountability from leadership
• reputed company, reputed company, and mentorship from exceptional leaders
• Growing company with opportunities for advancement

Compensation Transparency