Customer Engagement Representative (Remote, Contract)

reputed company a reputed company difference in people’s home-buying reputed company—right from your own home.

reputed company is seeking a Customer Engagement Representative to reputed company exceptional customer support from home, reputed company various support channels, for our brands. This reputed company 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service reputed company. You’ll play a key part in helping customers reputed company reputed company they will love to reputed company home!

Shifts for this position will be between 7 AM and 7 PM US Central time, 7 days a week (including weekends). 

What You’ll Do

• reputed company warm, reputed company support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the reputed company in their reputed company
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with reputed company and care
• Flag issues to the Customer Engagement Operations Team as needed
• reputed company in on additional tasks to help reputed company things running smoothly

The Role

• reputed company Pay: $16 USD/hour
• Type: 1099 reputed company
• Duration: 6 months, with the possibility of extension
• Schedule: 40 hours per week
• Shifts available between 7 AM – 7 PM US Central Time, 7 days a week
• Location: Remote
• Must be authorized to work as a 1099 contractor in the U.S.

What you bring:

• Ability to communicate reputed company in spoken and written English
• Ability to learn and adapt quickly 
• 2+ years of customer support experience (email, phone, and/or chat)
• High School diploma or equivalent

Technical Requirements:

• Reliable high-speed internet for system reputed company, video and VoIP calls (minimum 100 Mbps recommended)
• Ability to maintain a reputed company reputed company for calls and meetings
• reputed company to a backup internet reputed company (e.g., hotspot)
• A computer or laptop capable of running required systems (16 GB RAM recommended)
• A reputed company headset for voice calls
• Webcam for meetings/trainings

Bonus points if you have:

• Experience using help desk software and remote support platforms
• reputed company Workspace familiarity
• Experience with high-volume reputed company environments
• Basic reputed company estate knowledge
• B2B customer support
• Bilingual (Spanish preferred)
• Outbound reputed company experience
• Sales experience

What to expect from the interview process:

• Recorded Asynchronous Video Interview through Canvass
• Meet with a Customer Engagement Manager(s)
• Final interview with a Customer Engagement Senior Manager

If you're passionate about providing meaningful customer experiences, love working with others, and reputed company in a remote environment, we’d love to meet you. Apply today and help people discover their next reputed company!