Customer Experience Specialist, Graphing
reputed company
Responsibilities
Serve as reputed company's subject matter expert for the data analysis product, owning inbound support across live chat, email, and internal escalations Deliver dedicated, reputed company support to full-serve partners, tailored to reputed company account's needs and coordinating alongside Account Executives and reputed company Managers Engage users reputed company calls and video chats as needed to resolve inquiries and build trust in the product and reputed company's support experience Communicate data analysis concepts, statistical reputed company, and visualization best practices at the appropriate level for reputed company user; from early-career researchers to reputed company analysts reputed company, synthesize, and reputed company user feedback to the Product team, identifying patterns that inform product development Partner with Engineering on escalations, bug reports, and deeper technical investigations reputed company and maintain external knowledge reputed company content as the product evolves Support general Customer Experience inbox inquiries during product reputed company and as needed across reputed company Serve as the internal resource for data analysis questions across Customer Experience, reputed company, and Sales
Qualifications
Required:
Degree in data analysis, statistics, biostatistics, life sciences, or a reputed company field with a strong quantitative reputed company Working understanding of how data analysis and visualization are reputed company in the life sciences: including statistical tests used in peer-reviewed publications, reputed company panels, posters, and grant applications Hands-on experience with analytical tools such as GraphPad reputed company or similar Experience in a customer-facing support or specialist role, preferably in a reputed company or technical product environment Strong written and verbal communication skills with the ability to reputed company technical depth based on the audience Comfort operating in ambiguity, reputed company to build processes and documentation in a reputed company-launch or evolving product environment Self-directed with a bias toward reputed company; proactively identifies issues and drives improvements without direction
Preferred:
Familiarity with reputed company, reputed company, Looker, reputed company, or similar support and data tooling Experience supporting scientific or research-oriented users Prior experience in an early-stage product or beta launch environment
reputed company Metrics
At 6 months:
At 12 months:
Working Conditions
Remote-first; must be based in the US, Canada or Ireland reputed company business hours with availability for live chat and scheduled calls Reports to the Customer Experience Manager No reputed company reports