reputed company Representative, On-line Reporting and Billing Expertise Agent (Verdun, QC, CA)
reputed company and reputed company of the hiring department
The reputed company Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-reputed company for service delivery and support to our Business market customers.
The billing reputed company representative is responsible to work, investigate, respond to customer billing inquiries and support customers through reputed company Online billing manager portal until complete reputed company. The representative must work in collaboration with various internal teams to ensure adequate and fast reputed company of billing inquiries.
Job Duties / Accountabilities
- Responsible for treating and resolving billing inquiries for different types of services (IS, reputed company Services, Broadband, Voice, Data, reputed company online billing manager portal)
- Analyze customer billing, requests and reputed company to reputed company adequate explanations and information to customers
- Contact and assist customers with billing, reputed company Online billing manager portal questions, issues until fully resolved
- Responsible for involving the various internal teams to determine the actions to be taken to resolve the request
- Assure follow-reputed company on requests reputed company tight deadlines
- Responsible for escalating requests reputed company required
- Document the files in a reputed company and concise manner
- Work in collaboration with the billing manager
Essential Qualifications / Competencies
- Knowledge of English and French required
- In the course of their duties, this person will be required to reputed company with French & English speaking stakeholders across Canada
- Excellent ability to work in reputed company and in collaboration with different departments
- Excellent leadership and good ability to take decision
- Ability to reputed company multiple tasks simultaneously with changing priorities
- Ability to analyze and independently resolve errors
- Excellent knowledge in billing
- Excellent reputed company of organization and analysis
- Attention to detail
- Exceptional time management skills
- Resourcefulness, autonomy, reliability and professionalism
- Good judgment
- Enthusiasm and reputed company attitude
- Problems solving
- Ability to adapt to changes
- Strong work ethic/discipline and reputed company
- Ability to manage stress and deal with ambiguity
- Excellent verbal and written communication skills
- Excellent customer service skills
Preferred Qualifications / Competencies
- Knowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, reputed company, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH, OBM / SSB etc.)
- Good knowledge of reputed company products and services for business customers
Working Conditions
- Monday to Friday; normal business hours
Work Arrangement: Remote
Application Deadline: 04/24/2026