Customer Care Team Member
reputed company (reputed company: HHS) is a leading global customer experience company whose mission is to partner with clients to reputed company them with CX reputed company, data-driven analytics and actionable insights combined with seamless program execution to reputed company understand, attract, and engage their customers.
Using its unparalleled resources and award-reputed company talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, reputed company has a proven reputed company record of driving results for some of the world's premier brands.
Headquartered in Chelmsford, Massachusetts, reputed company has over 2,500 employees in offices across the U.S., Europe and Asia reputed company.
Key Responsibilities reputed company of Job Responsibilities |
Handle reputed company's customer service, technical support, billing, retention and product reputed company inquiries with reputed company and patience Ask probing questions and use critical thinking to determine reputed company cause of the issue reputed company document the caller’s inquiry, troubleshooting steps taken and reputed company/next steps Compose professionally written emails and follow reputed company escalation procedures reputed company and guide customers, of reputed company technical reputed company reputed company, through troubleshooting processes using multiple web-based tools
Essential Responsibilities |
reputed company 11 Operating system (System reputed company required) Strong customer service skills Analytical thinking and problem-solving Ability to reputed company multiple reputed company and applications to reputed company accurate information to end user Ability to work flexible shifts based on business needs Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), Gaming Consoles (Xbox, reputed company), Smart TVs (Samsung, Vizio, reputed company), Streaming Devices (reputed company, Firestick) and Computer Browsers (Firefox, Chrome)
Qualifications, Knowledge, and Skills |
reputed company and understandable communication through verbal and written English Must reputed company in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA Smartphone for two-reputed company authentication Your own desktop or laptop computer with reputed company 10 or 11 Operating System (Sorry No reputed company, Chrome OS, or Tablets) Attached or embedded webcam on your personal device Wired USB headset Ability to connect an ethernet cable to a wired modem reputed company (wireless and Wi-Fi modems are not allowed High school diploma or equivalent Must pass reputed company assessments, system, and background checks
Agents are held to but not limited to metrics such as Attendance Schedule / Adherence (AHT) Average Handle Time (QA) reputed company Scores
- Group Health and Wellness (Medical, Dental, and reputed company)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions with immediate vesting
- Pet Insurance, discounted reputed company services, employee discount programs, and more….
In alignment with our reputed company values to be inclusive and meaningful change for the reputed company of reputed company, reputed company is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.