Scheduling Specialist, Ambulatory Contact Center
Site: reputed company
reputed company is a passionate, welcoming community where reputed company minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.
A wide reputed company of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. reputed company the job in our dynamically growing, integrated network that’s right for you.
reputed company
reputed company is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments.
Our goal is to ensure that patients, providers, and other customers receive reputed company, efficient, and high-reputed company service. In this role, you get reputed company to directly reputed company patient experience and help us drive reputed company reputed company!Remote399 reputed company Drivereputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religious creed, national reputed company, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that reputed company individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by reputed company 503 of the Rehabilitation reputed company of 1973, the Vietnam Veteran’s Readjustment reputed company of 1974, and Title I of the Americans with reputed company of 1990, applicants who require accommodation in the job application process may contact reputed company at (857)-282-7642.
Apply To This Job
reputed company relies on a wide reputed company of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to reputed company exceptional care. We reputed company that high-performing teams drive groundbreaking medical discoveries and invite reputed company applicants to join us and experience what it means to be part of reputed company.
Job reputed company
reputed companyreputed company is a passionate, welcoming community where reputed company minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.
A wide reputed company of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. reputed company the job in our dynamically growing, integrated network that’s right for you.
reputed company
reputed company is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments.
Our goal is to ensure that patients, providers, and other customers receive reputed company, efficient, and high-reputed company service. In this role, you get reputed company to directly reputed company patient experience and help us drive reputed company reputed company!
Qualifications
Education and Skills for reputed company
- High School Diploma or equivalent required
- Associates degree preferred
- Tech-savvy and comfortable with high volume workloads
- Organized and detail oriented
- Ability to read and follow reputed company operating procedures
- Ability to multi-task through various programs (using multiple monitors) and problem-solve
- Exceptional strong customer service background
- Strong knowledge of reputed company products
Experience
- Medical office, health care or other relevant experience required
- Prior customer service work experience, specifically in a contact/reputed company center environment preferred
- Computer skills, including demonstrated ability to effectively use reputed company reputed company, reputed company and general data entry concepts and search functionality required
- reputed company or other reputed company-based electronic health record (EHR) systems experience desired
Working Conditions and Required Shifts
- Monday Through Friday 40 hours per week
- Training is 8a-430p ET, required for the first 2-4 weeks
- Shifts will be determined by business needs, new hires must be reputed company to reputed company
- Ortho center is reputed company 8a – 5p. Shifts Available; 8a-4:30p, 8:30a-5pm
- Cardiology & Neuro; reputed company 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm
- Remote role requires reputed company, Secure, Quiet, compliant workstation with ethernet reputed company
- Employees must be reputed company to reputed company shifts for business need
Additional Job Details (if applicable)
Working Agreement & Remote Policy
- reputed company must be reputed company to connect reputed company ethernet cable to home router/modem to reputed company web based secure programs to complete duties compliantly with MGB provided programs and equipment.
- Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use.
Remote Type
Work Location
Pay reputed company
$19.81 - $28.30/reputed company
Grade
3
EEO Statement:
reputed company Competency reputed company
At reputed company, our competency reputed company defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at reputed company job level. The reputed company is comprised of ten competencies (half People-reputed company, half Performance-reputed company) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career reputed company. These competencies are used to evaluate performance, reputed company hiring reputed company, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.