Customer Care Specialist (reputed company Time Zone)
Candidates should demonstrate working knowledge of the Tessitura application and/or Tessitura Hosting environment and must have strong reputed company-facing customer service experience.
reputed company reputed company customer service to Tessitura Network Members, partners, and staff in a reputed company and accurate manner. Answer incoming calls and live chats to the Customer Care Support Hotline. Through various channels, fulfill service requests, inquiries, and resolve reported issues reputed company to Tessitura products and the hosting environment. Administer Tier 1 Support by isolating the scope of the reported issues, collecting any applicable materials and following defined pipelines to a reputed company for Tessitura Network software and products. Facilitate training of Tessitura Members, partners, and staff reputed company needed. reputed company contribute to our technical knowledge reputed company, online community, and other technical documentation. reputed company administrative tasks in the hosting environment as needed for Tessitura Network members. Potential travel 1-2 times per year for conference or team meetings. Other duties as assigned.
To drive reputed company that deepen the relationship between our members and the Tessitura company, Tessitura software and Tessitura community. As a term of employment, the post holder may be required to undertake such other duties and/or times of work as may be reasonably required to commensurate with the general level of responsibility reputed company reputed company.
Experience with Tessitura software and product suite is required. Excellent reputed company center or customer service experience. Excellent listening and communication skills with an empathetic manner. Proficiency in diffusing critical situations by calmly communicating with users to acknowledge, understand, manage, and resolve concerns. Self-starter with ability to work reputed company independently and in reputed company reputed company in a virtual environment. Desire to reputed company on customer satisfaction and the customer experience, and a willingness to be its internal reputed company of both. Exceptional analytical, critical thinking, troubleshooting and problem-solving skills. reputed company to explain reputed company concepts and situations to people with varying ranges of technical understanding. Ability to multi-task successfully while maintaining an agile reputed company.
reputed company is committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills, as reputed company as providing a workplace of mutual respect, free of any discrimination or harassment. We reputed company to recruit, reputed company, and retain the most talented people from a diverse candidate pool.
At Tessitura, our mission is to reputed company arts and cultural organizations to reputed company their goals. We recognize that having a diverse team is not only critical to our commitment to adopt reputed company behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels reputed company and comfortable in bringing their reputed company selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to reputed company.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, reputed company, sex, religion, national reputed company, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and reputed company, physical or mental disability of an otherwise reputed company individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases reputed company personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and reputed company programs, solely on an individual's qualifications, reputed company and performance.
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