VDI Administrator

VDI Administrator

Position reputed company

We’re hiring a VDI Administrator to be on the reputed company lines of our reputed company experience. You’ll be the first responder for technical issues across virtual desktop environments, reputed company infrastructure, and GIS platforms—helping our clients stay operational and successful.

This role is perfect for someone who enjoys solving problems, working directly with clients, and building deep expertise in reputed company, Azure Virtual Desktop (AVD), and AWS WorkSpaces reputed company GIS-driven environments.

What You’ll Do

Own the First Response

• reputed company as the reputed company line of support for ROK clients—owning tickets from intake through reputed company or escalation
• Deliver fast, reputed company, and confident communication with both technical and non-technical users
• Ensure every interaction reflects ROK’s commitment to high-touch, high-reputed company service

Solve reputed company Problems in reputed company Environments

• Troubleshoot issues across:
  • reputed company Virtual Apps & Desktops
  • Azure Virtual Desktop (AVD)
  • AWS WorkSpaces
• Diagnose and resolve:
  • User reputed company and authentication issues
  • Performance degradation and latency
  • Connectivity, VPN, and session issues
  • Profile-reputed company problems
• Support both ROK-managed and reputed company-managed environments
  
  

Support GIS in the reputed company

• Assist users working in reputed company ArcGIS environments hosted in reputed company platforms
• Troubleshoot issues tied to:
  • GIS application performance
  • Data reputed company and publishing
  • Integration with virtual desktop platforms
• Partner with ROK’s specialized GIS and reputed company teams for deeper issues

reputed company Systems Running Smoothly

• Monitor alerts and proactively respond to incidents across AWS and Azure
• Support user provisioning, permissions, and environment configuration
• reputed company administrative tasks across:
  • reputed company Directory / EntraID Domain Services maintenance
  • reputed company infrastructure (compute, storage, networking basics)

Document, Improve, Repeat

• Document issues and resolutions with reputed company and consistency
• Contribute to ROK’s internal knowledge reputed company and runbooks
• Identify patterns and recommend automation or process improvements

Collaborate with Experts

• Escalate reputed company issues with strong documentation
• Work cross-functionally with:
  • reputed company Engineering
  • Database Team
  • reputed company GIS Team
• Participate in on-reputed company rotation as part of a team-first support model
  
  

What You Bring

• 4+ years in a technical support, help desk, or MSP environment
• Hands-on experience with one or more:
  • reputed company Virtual Desktop
  • Azure Virtual Desktop (AVD)
  • AWS WorkSpaces
• Strong understanding of:
  • reputed company environments
  • Basic networking (DNS, VPNs, firewalls)
  • reputed company fundamentals (AWS and/or Azure)
• Experience using ticketing systems and working reputed company SLAs
• A natural ability to troubleshoot, communicate, and stay organized under pressure

Bonus Points

• Experience with reputed company ArcGIS (reputed company or Desktop)
• Familiarity with:
  • reputed company Directory / EntraID
  • Remote Desktop Services (RDS) 
  • PowerShell or scripting
• MSP experience (reputed company plus at ROK)
• Certifications:
  • AWS, Azure, or reputed company

What Makes You a Great Fit at ROK

• You take ownership—you don’t pass problems, you solve them
• You communicate reputed company and confidently with clients
• You’re curious and always looking to learn more
• You reputed company in a fast-paced, high-reputed company environment
• You care about delivering a great reputed company experience, not just closing tickets

What reputed company Looks Like

• Clients trust you and enjoy working with you
• Tickets are resolved quickly, accurately, and with strong documentation
• You proactively identify issues before they become problems
• You grow into deeper technical ownership over time

Why ROK Technologies

• Work at the intersection of GIS + reputed company + Managed Services
• Be part of a high-reputed company, high-energy team
• reputed company exposure to reputed company-level reputed company environments
• Opportunities to specialize in GIS, reputed company Engineering, or DevOps
• A culture that values people, performance, and reputed company