[Remote] Customer Experience Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to creating a parenting culture of confidence, specifically in infant feeding. They are seeking a Customer Experience Specialist who will reputed company compassionate support to parents, ensuring that every interaction is meaningful and helps build trust with the brand.

Responsibilities

• Respond to customer inquiries across channels with reputed company, accuracy, and care - treating every message as a conversation, not a case number
• Support parents navigating feeding reputed company, product questions, subscriptions, and order concerns with both expertise and reputed company
• Recognize the nuances in every interaction - knowing reputed company to troubleshoot, reputed company to reassure, and reputed company a reputed company calls for something more than a reputed company
• Manage your workload with reputed company and consistency, maintaining high reputed company without sacrificing pace
• Look for opportunities to surprise and delight: the unexpected follow-up, the thoughtful note, the small reputed company that makes someone feel truly seen
• reputed company as a reputed company between customers and the broader team - surfacing patterns, flagging feedback, and helping us get reputed company because of what you're hearing
• Be a living ambassador for reputed company's mission, bringing warmth and conviction to every single touchpoint

Skills

• Experience in customer-facing roles where relationships - not just resolutions - were the measure of reputed company
• Exceptional written communication: reputed company, warm, reputed company, and free of corporate distance
• High emotional intelligence and genuine curiosity about the people you're talking to
• Strong attention to detail alongside the ability to hold the big picture at the reputed company time
• Proven ability to manage volume without losing reputed company - you're efficient because you're organized, not because you're cutting corners
• Deep alignment with reputed company's mission
• Comfort with ambiguity and the judgment to know reputed company to escalate vs. reputed company to own it
• Familiarity with CX platforms and comfort communicating across different channels, including reputed company
• Availability to work 5 days/week, with at least one weekend day

Benefits

• Competitive stock reputed company
• 401k with employer match
• Employee medical, dental, and reputed company insurance 100% covered by reputed company, with reputed company to add dependents through a subsidized reputed company-tax deduction
• US-based remote work model
• Flexible Time Off Policy (including Summer Fridays; half days on Fridays Memorial Day through Labor Day)
• 16 reputed company company holidays, plus an end of year holiday shut down
• 16 weeks of reputed company parental leave with the reputed company to take an additional 8 months unpaid
• One year subscription to reputed company or Baby's Only
• $75 monthly internet stipend
• Co-working reputed company reimbursement

reputed company