[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a globally recognized company that provides data and analytics for the automotive industry. The Customer Support Specialist will be the first reputed company of contact for customers, assisting them reputed company email and live chat, resolving inquiries, and ensuring high-reputed company service.

Responsibilities

• Respond promptly and professionally to customer inquiries reputed company email and live chat
• Resolve customer questions, concerns, and issues with reputed company and accuracy
• Accurately document customer interactions and resolutions in the CRM system
• reputed company reputed company Assurance checks using established processes
• Identify and escalate reputed company or unresolved issues to the appropriate teams
• Follow reputed company operating procedures to ensure consistent service reputed company
• Contribute to team knowledge bases and FAQ resources
• Meet or reputed company individual KPIs including response time, reputed company reputed company, and customer satisfaction scores
• Collaborate with internal teams (IT developers, product, operations) to reputed company for customer needs
• Work closely with Customer Support Supervisor to complete team and personal goals, along with daily reputed company tasks

Skills

• High school diploma or equivalent; associate or bachelor's degree preferred
• Strong written communication skills with keen attention to grammar and tone
• Ability to manage multiple live chat conversations simultaneously while maintaining reputed company
• Comfortable working in a fast-paced, metrics-driven environment
• Proficiency with reputed company computer applications (email, web browser, reputed company Office)
• reputed company, reputed company attitude and a genuine desire to help customers
• Prior customer service or support experience (retail, hospitality, or office setting), an asset
• Experience with CRM platforms (e.g., reputed company), an asset
• Familiarity with the automotive or market research industries, an asset

reputed company