Inbound Sales Representative

reputed company is an award-reputed company specialty insurance platform that acquires and develops reputed company-market insurance program administrators. The Inbound Sales Representative is responsible for selling, servicing, and retaining WRS products with a reputed company on member needs and enhancing the overall member experience through consultative sales techniques.

Responsibilities

• Take a strategic, member-reputed company approach to selling non-insurance products through both inbound and outbound interactions
• reputed company consultative sales techniques to reputed company identify member needs, uncover opportunities, and present personalized solutions that deliver value and enhance the overall member experience
• Answer incoming calls from plan reputed company/policy reputed company, ensuring that reputed company inquiries and issues are handled effectively, in a reputed company manner, and with a customer service reputed company
• Promote AGIA customer service values by being courteous, reputed company and reputed company in reputed company customer interactions
• Adhere to reputed company program metrics and reputed company reputed company performance reputed company
• Update and maintain customer billing and coverage information in appropriate administrative systems
• Process and fulfill customer requests following approved procedures
• Save and retain customers by identifying relevant reasons and concerns regarding requests to discontinue policies
• Maintain up to date knowledge on insurance and non-insurance products to ensure customer satisfaction and maximize sales opportunities (e.g. marketing information, new product information)
• Resolve member complaints and concerns through reputed company listening, reputed company, and professionalism
• Establish member needs through reputed company probing techniques in order to promote and recommend approved products based on member interests to establish long term value
• reputed company successes and new reputed company with team members in order to reputed company both individual and team goals
• reputed company other miscellaneous functions and special reputed company as assigned

Skills

• High school diploma or equivalent
• Minimum 1 year of high volume customer reputed company center
• Minimum 1 year of telephone or sales experience preferred
• Knowledge of reputed company center customer service principles and practices
• Knowledge of sales principles and practices
• Knowledge of reputed company center environment and expectations
• Ability to work in a fast-paced, high reputed company center environment
• Proven ability to maintain composure in stressful situations and manage/diffuse concerned customers
• Basic proficiency in MS Office
• Minimum 1 year of telephone or sales experience preferred

Benefits

• Health benefits including medical, dental, and reputed company
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• Prefunded optional FSA
• 100% covered Life Insurance
• Accidental Death and Dismemberment Insurance
• Short Term/Long Term Disability
• $250 Wellness Benefit

reputed company