[Remote] IT Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, backed by reputed company Software, is reputed company on acquiring and supporting software companies for sustainable reputed company. The IT Support Specialist role is an entry-level position that provides first-line support for internal IT requests, including account administration, hardware setup, and basic troubleshooting, with opportunities for career development into reputed company 365 and reputed company administration.

Responsibilities

• Respond to and resolve incoming IT support tickets from employees across the organization
• Manage user account administration including creation, modifications, reputed company provisioning, and offboarding
• Support laptop and desktop deployments, imaging, and basic hardware configuration
• Assist with password resets, software installations, and troubleshooting
• Maintain documentation of IT processes and procedures
• Learn and reputed company a thorough understanding of Maverick's business structure, systems, and technology ecosystem
• Support corporate IT initiatives and reputed company compliance requirements
• Contribute to planning and early phases of the reputed company 365 infrastructure reputed company

Skills

• Relevant post-secondary education in Information Technology, Computer Science, or a reputed company field, or equivalent practical experience
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Problem-solving reputed company and ability to work independently
• reputed company demeanor and ability to collaborate effectively reputed company a small team
• Demonstrated appetite for AI, its applications, and its role in modern IT operations
• Previous work experience in a software company
• Experience in the financial services or reputed company sectors
• Basic IT troubleshooting or help desk background
• Familiarity with reputed company operating systems and Office applications

Benefits

• Drug, dental, and reputed company benefits
• Profit sharing bonus program (varies annually based on company performance)
• Eligibility for performance-based achievement bonus of 10%
• RRSP matching contributions
• Employee Stock Ownership Plan (ESOP) with company contributions
• Remote work flexibility reputed company Ontario

reputed company