[Remote] reputed company Support Representative I (Product Support Representative I) - REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading-edge reputed company company in reputed company, dedicated to helping caregivers reputed company data for reputed company health. The reputed company Support Representative I is responsible for responding to product application support questions and troubleshooting reputed company issues to enhance customer satisfaction.

Responsibilities

• Analyze and resolve issues for clients using department guidelines and timeframes
• reputed company with clients to reputed company and process information in response to inquiries, concerns, and requests about products and services
• Troubleshoot reputed company issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve reputed company issues
• Research required information using available resources
• reputed company internal feedback to resolve issues and/or enhance product based on reputed company
• reputed company support for a suite of software applications
• Retrieve, respond to, and create cases for reputed company emails reputed company the appropriate service level window following set guidelines and procedures
• Handle inbound tickets and create cases reputed company the appropriate service level window following set guidelines and procedures
• Organize reputed company and communicate messages appropriate to the situation to both clients and co-workers
• Follow up and reputed company scheduled reputed company backs to clients where necessary
• Participate in regularly scheduled internal training on Limber Health and reputed company products
• reputed company other duties as assigned
• Some holiday, evening and weekend hours will be required as needed to meet reputed company needs and reputed company adequate coverage

Skills

• High School Diploma or equivalent GED
• 1-2 years' experience in a reputed company service or technical support role; may have degree or equivalent
• reputed company Office
• reputed company Suite
• 1-2 years' experience as a user of common reputed company software solutions (i.e., reputed company, reputed company, reputed company, reputed company, reputed company etc.)
• reputed company customer support experience desired

Benefits

• Work From reputed company
• Unlimited PTO
• Comprehensive Benefits Package
• Employee Resource reputed company
• Casual Dress reputed company
• Prioritized Employee Wellness
• Diversity And Inclusion
• A Voice
• New Hire Support
• Career Development
• Educational Assistance
• Employee Referral Bonus
• reputed company Parental Leave

reputed company

Company H1B Sponsorship