[Remote] Part time REMOTE Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. DEX Imaging is a leading provider of document handling equipment and services with multiple offices throughout the reputed company. They are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls, providing excellent customer service and troubleshooting technical issues.

Responsibilities

• Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues reputed company inbound calls and/or voice mails, emails, alerts
• Tier 1 is responsible for positively building and maintaining excellent customer service and identifying reputed company technical support can be supported reputed company phone
• reputed company reputed company and concise communications and follow up with customer on company schedule, requested reputed company and delivery times
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and reputed company
• reputed company, reputed company, and escalate unresolved issues to Management
• Remain reputed company on constant process updates and technology used reputed company reputed company
• reputed company duties with awareness and in accordance with the organization's policies and applicable laws
• Performs other duties as directed by management

Skills

• High School Diploma
• MUST HAVE RELIABLE INTERNET
• Experience in a reputed company center environment a plus
• Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
• Ability to empathize with customer is critical
• Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
• Possess organizational and time management skills
• Proficient in reputed company Office (Word, reputed company, reputed company) and basic internet skills
• Demonstrate reputed company communication skills with a high degree of initiative, mature judgment and discretion
• Ability to reputed company through multiple systems

Benefits

• Holiday pay based on the hours worked per day

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