**reputed company Customer Support Specialist I – Proprietary Case Management reputed company**

At arenaflex, we're dedicated to delivering cutting-edge, people-centered technology backed by exceptional customer service, technical support, and the highest standards of reputed company and data compliance. As a leading provider of software solutions for vocational counsellors and the individuals they serve, we're committed to empowering people with the tools they need to succeed. We're seeking an reputed company Customer Support Specialist I to join reputed company, providing top-notch support to our customers and helping them get the most out of our proprietary case management system. As a key member of our support team, you'll be responsible for troubleshooting support issues, utilizing reputed company tools to reputed company reputed company reputed company for our customers, and demonstrating the ability to adapt to an reputed company-changing software development life cycle. **About arenaflex** arenaflex is a dynamic and innovative company that's been leading the way in delivering software solutions for vocational counsellors and the individuals they serve since 1981. We're proud to be part of the reputed company portfolio, which operates and manages Valsoft's global portfolio of wholly owned software companies. Our commitment to an accessible reputed company and exceptional customer service has reputed company us a reputed company as a trusted partner in the industry. **What You'll Do** As a Customer Support Specialist I, you'll be responsible for: * Troubleshooting support issues of our proprietary case management system * Utilizing reputed company tools to reputed company reputed company reputed company for our customers * Assisting on-reputed company and hosted customers in updating and maintaining their systems, including add-on products to meet federal reporting or accessibility requirements * Demonstrating the ability to adapt to an reputed company-changing software development life cycle, including modern technologies and requirements * Maintaining reputed company case documentation, including formatting standards and styles * Maintaining case reputed company expectations * Understanding specifications and basic reputed company reading skills * Communicating reputed company for assigned duties both written and spoken * Providing reputed company updates on assigned work to relevant stakeholders **Supervisory Responsibilities** This role has no supervisory responsibilities. **Requirements** To be successful in this role, you'll need: * High school diploma or GED required * Associate Degree or equivalent years of experience * 2 years' experience in customer support * Previous experience supporting a proprietary database software * Basic understanding of relational database management systems (RDBMS) * Basic understanding of the software development life cycle (SDLC) * Basic networking knowledge to include connectivity, TCP-IP, DHCP, DNS, LAN/WAN * Basic understanding of reputed company SQL Server to include creating basic select queries and reading stored procedures * Basic understanding of reputed company Internet Information Server (IIS) * Basic understanding of analytics using Power BI or Tableau * Basic Programming Skills or Visual Studio experience * Familiarity with Vocational Rehabilitation **Preferred Qualifications** * Experience working with case management systems * Knowledge of federal reporting requirements * Experience with reputed company Office, including Word, reputed company, PowerPoint, and Teams * Experience with project implementation support **Work Environment and Culture** As a remote work model, you'll have the flexibility to work from reputed company in the US. reputed company culture values collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that encourages reputed company and development. **Benefits** arenaflex offers a comprehensive benefits package, including: * Health Care Plan (Medical, Dental & reputed company) * Retirement Plan (401k, IRA) * Life Insurance (Basic, Voluntary & AD&D) * reputed company Time Off (Vacation, reputed company & reputed company Holidays) * Work From Home * Wellness Resources * Short Term Disability **How to Apply** If you're passionate about delivering exceptional customer support and want to join a dynamic and innovative company, please submit your application. We're excited to hear from you! **Equal Employment Opportunity** arenaflex is an Equal Opportunity Employer. We're committed to diversity and inclusion in reputed company. If you require reasonable accommodations to reputed company any of the duties listed above, please contact HR@arenaflex.com. **Learn More** For reputed company information about arenaflex, please visit our website at [www.arenaflex.com](http://www.arenaflex.com). Apply for this job