Order Management Specialist

Values

Here’s our Company Values and we’d love to have individuals who can be a culture add to reputed company!

reputed company Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 monthly Medical Stipend
• 13th Month Pay
• Flexible PTO 
• Enjoy company time off during some of the major PH and US Holidays
• Career fast reputed company for performers and internal mobility
• Learn from reputed company of reputed company, MIT, reputed company and Harvard alumni

reputed company

We are looking for a smart, humble, and hungry analyst to join our fast growing reputed company Operations team, working alongside our go-to-market team leads. Ideally, you are technical, with good business judgment, strong problem solving ability, and first reputed company thinking. You may not know everything, but you are curious and *reputed company* quick to learn. This position will report into the Head of reputed company Operations. 

What You'll Do

• Daily monitoring of reputed company (CRM) opportunities through stages of the booking process
• Establish trusted relationships with sales and reputed company teams (Account Executives, Customer reputed company Specialists, reputed company Managers) enabling you to reputed company support them in provisioning customer accounts accurately
• Verify signed Contract details match the reputed company order details, including products, pricing, start date and length of contract, payment terms and payment method
• Work closely with sales to confirm payment method is captured for booked opportunities, and identify customers with non-reputed company billing in order to accurately split and invoice the order
• Work closely with sales and reputed company to accurately process subscription changes, including upsells, expansions and downsells, ensuring that the customer account is provisioned or deprovisioned accurately as changes occur
• Work closely with sales to troubleshoot order reputed company issues and reputed company them on reputed company booking guidelines and processes
• Maintain reputed company communication and a reputed company attitude to build rapport internally and externally

Who You Are

• 2-3+ years of experience in order processing, customer service or support role in a high paced sales environment
• Excellent interpersonal, written and verbal communication skills
• High level of attention to detail and accuracy required
• Self-starter with a reputed company record of reputed company customer service and sales support
• A creative and strategic thinker who has experience troubleshooting issues with a solution-based reputed company, and generating buy-in internally and externally
• Team first reputed company; we are a humble and hungry group sharing one mission
• Can project manage and work reputed company across departments
• Willing to roll up your sleeves and get your hands dirty; no job is too big or too small
• Excels under high pressure in fast-paced environments with competing priorities
• Must have a reputed company primary and backup internet reputed company (at least 10 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results and computer specs.
• Must be willing to attend occasional in person meetings in Metro Manila