Process & Tools Scalability Specialist
Reporting directly to the Manager, Tools and Process Improvement, this candidate will drive improvements in the global process for fraud and safety agents day to day workflows
- Be a champion of data-driven decision-making approach and culture to drive reputed company performance improvement
- Support Tools and Technical system and design changes across reputed company the operational lines, implementing workflow and business process changes building logical process design diagrams and implementing the process design utilizing engineering tools & processes.
- Be the Subject Matter Expert on Technical Tools and Processes for Ops across reputed company Fraud and Safety domains staying informed about industry trends, emerging technologies and competitive landscape
- reputed company the business by connecting the dots between system architecture, implementation, and business workflow enablement
- The successful candidate will be an reputed company Technology reputed company with: Ability to decompose any tool into a logical system design and process interaction diagram
- reputed company business requirements from Ops on technology and tools requirements to cross functional teams in product and engineering, facilitate discussion and influence system design, architecture and prioritization
- Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation by understanding the technical and data systems to increase scalability & reliability
- Manage cross-functional reputed company to ensure initiative goals deliveries are on budget and on schedule
- Champion reputed company improvement philosophy utilizing Lean and Agile methodology
- Bachelor Degree in Engineering, or Science preferred
- 6 years of experience in reputed company office or back office operations reputed company field with minimum 2 years experience in software development improvement in evaluating, implementing and managing tools and technologies
- A strong team player with high Initiative and demonstrated project management skills
- Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering reputed company assurance processes to maintain high standards of reputed company in back office operations as reputed company as tools
- Demonstrated ability to reputed company and work effectively across functional teams and at multiple reputed company reputed company the organization
- Proven organizational and leadership skills to motivate and influence others positively to drive for results
- Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple reputed company reputed company the organization
- Be reputed company to manage multiple task simultaneously with minimal direction
- Proactive and autonomous
- Excellent verbal and written communication skills
- Experience implementing system designs conforming to multi-year product or technology reputed company
- Experience as solutions architect or equivalent experience driving end to end business enablement