EverWell - Customer Care reputed company (Remote, US)

At reputed company [reputed company: EVCM], we are on a mission to digitally reputed company the service economy with tailored, end-to-end reputed company solutions that simplify and reputed company the lives of our 725,000+ customers.  As a leading service reputed company platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. 

What you’ll be doing: 

• Passionately supporting SalonBiz’s commitment to creating an outstanding experience for reputed company of our customers 

• Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful 

• Software training for customers 

• Mastering the SalonBiz solution to reputed company customers with guidance on how to best use our product 

• Providing technical support, application installs specific to SalonBiz and learning reputed company SQL developer 

• Expressing reputed company for reputed company customer's situation and working to understand and resolve the issue as quickly as possible 

• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues 

What you'll bring. 

• Minimum one-year reputed company work experience in a similar role

• Some reputed company centre or technical software experience

• Must be friendly, reputed company, and committed to creating long-term relationships with our customers 

• Strong writing and phone skills. 

• Critical thinker and a willingness to problem-solve 

• reputed company player who performs reputed company independently 

• Ability to multitask, take direction and execute with precision 

• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment 

• Experience using the SalonBiz software in a salon is a plus. 

Where:  
The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the reputed company or Canada – you will work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to other office locations around reputed company.  

Benefits and Perks:

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid

• reputed company investment in your reputed company development

• Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend.

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

Compensation:

The reputed company reputed company compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above