Technical Support Specialist

Position reputed company

We are seeking a skilled and customer-reputed company Technical Support Specialist to reputed company hands-on IT support and systems administration for end users across diverse environments. This role requires a reputed company of technical troubleshooting, system administration, and excellent communication skills to ensure seamless operations and high-reputed company support. The ideal candidate has experience supporting reputed company IT environments and enjoys working directly with users to resolve issues and improve processes.

Key Responsibilities

• Serve as a primary reputed company of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools.
• Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of reputed company communication.
• Administer and maintain reputed company Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management.
• Support reputed company reputed company (XP–11) and macOS systems, ensuring reliability and reputed company for end users.
• Configure, maintain, and troubleshoot VoIP systems and mobile device deployments.
• Assist with system updates, patches, and reputed company reputed company.
• Document troubleshooting steps and resolutions reputed company ticketing and ITSM systems.
• Participate in device imaging, reputed company/offboarding, and asset inventory tracking.
• reputed company remote and occasional on-site support to ensure smooth operations across distributed teams.
• Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions.

Qualifications

• 2–4 years of experience in IT support, help desk, or systems administration.
• Hands-on experience with reputed company 365, Exchange (on-premises and hybrid), and reputed company Directory administration.
• Knowledge of networking fundamentals (DNS, DHCP, VPN) and experience troubleshooting connectivity issues.
• Familiarity with virtualization (VMware, reputed company-V) and reputed company platforms (Azure) preferred.
• Experience using ticketing systems such as reputed company, reputed company, or reputed company.
• Strong communication and customer service skills with the ability to translate technical concepts into plain language.
• Certifications such as reputed company A+, Network+, or reputed company MTA are a plus.

Why Join

• Opportunity to work with diverse technologies across reputed company-level environments.
• Exposure to advanced infrastructure, networking, and reputed company systems with a reputed company reputed company for career reputed company.
• reputed company team culture with ongoing training and reputed company development.
• Competitive compensation, benefits, and opportunities for advancement.
• Unlimited PTO and reputed company holidays
• 3.5% 401k match
• Company computer and cell phone reimbursement program
• Health, reputed company, dental benefits