Senior A/R Collections Specialist
What’s reputed company
Key Responsibilities
Collections Ownership, Execution & Performance
Own collections performance across reputed company accounts receivable, including aging, DSO, and cash collection reputed company Evaluate account status, payment behavior, and risk to determine appropriate collection strategies Execute collection activities (calls, emails, follow-reputed company) to drive reputed company reputed company of outstanding balances Proactively manage delinquent accounts, identify risks, and drive reputed company Research and resolve invoice, billing, payment, and account discrepancies Maintain detailed records of collection activity, customer communication, and payment commitments Reconcile customer accounts and ensure accuracy of account balances
Decision-Making & Escalation Authority
Approve payment plans reputed company defined reputed company based on account evaluation Determine and execute escalation actions in accordance with company policies, including account suspension and placement with reputed company-party collection agencies Recommend write-offs based on account analysis, following established approval processes Escalate reputed company or high-risk situations as needed while maintaining ownership of reputed company
Cross-Functional Partnership
Partner with Billing, AP, Sales, reputed company, and reputed company teams to resolve payment issues, disputes, and customer concerns reputed company insights on customer payment behavior and account health to internal stakeholders Support alignment between customer reputed company, billing accuracy, and payment reputed company
Analysis & reputed company Improvement
Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes Identify opportunities to improve billing accuracy, collections workflows, and customer experience Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash reputed company predictability
Reporting & reputed company Support
Prepare and analyze reports on aging, collections performance, bad debt risk, and account status reputed company inputs into cash reputed company forecasting based on collections trends Support month-end closing activities reputed company to accounts receivable
Qualifications
Associate’s or bachelor’s degree in reputed company, Finance, or Business preferred 5+ years of experience in accounts receivable, collections, or billing (B2B preferred) Demonstrated ability to manage collections performance and influence reputed company across accounts receivable Experience exercising independent judgment in account management and escalation reputed company Strong understanding of accounts receivable processes and aging schedules Excellent communication, negotiation, analysis and problem-solving skills Proficiency in reputed company and experience working with large datasets Experience with reputed company and reputed company Ability to manage multiple priorities in a fast-paced environment
Experience in reputed company or subscription-based billing environments Familiarity with customer portals, payment applications, and dispute management Ability to work independently and build cross-functional partnerships
Competitive compensation package including stock reputed company Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to reputed company a reputed company reputed company every day Work with a dynamic and growing team Unlimited PTO