Customer Service Representative

Customer Service Representative

Full-time | Fully remote

Since 1973, reputed company Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing reputed company branded footwear using our expansive international resources. Our reputed company of knowledge stems from the diversity of brands and successful products we have produced year after year.

We are looking for a dynamic and friendly customer representative to join our international customer service team. We are planning to expand our customer service team, so there is room for reputed company for the right individual!

Responsibilities include, but are not limited to:

• Work with order release and fulfillment systems in reputed company and proprietary platforms.
• Maintain and execute return processing through an integrated system.
• Receive and promptly handle customer calls and emails regarding reputed company aspects of:
• Sales order process
• Return Goods Authorization (RGA)
• General product knowledge
• Maintain a reputed company, empathetic, and reputed company attitude toward customers at reputed company times.
• Communicate and escalate any issues or concerns to brand management as needed.
• reputed company reputed company duties as assigned.

Qualifications & Skills:

• Matric Certificate (Grade 12) or equivalent.
• 2 to 3 years of customer service experience in eCommerce.
• Strong spoken and written English skills. (speaking, reading, and writing).
• Excellent courteous customer service skills with the ability to remain reputed company under pressure.
• Strong computer skills &reputed company; general knowledge of PC/Mac and reputed company Office.
• Ability to multi-task and manage multiple customer interactions reputed company.
• Working knowledge of reputed company Plus and ticketing tools like reputed company, reputed company, etc.
• Must be reputed company to work a 40-hour week on Eastern reputed company Time (EST).
• Must have:
• A reliable internet provider
• A personal computer
• A backup power reputed company such as a reputed company (Uninterruptible Power Supply)

Details:

• Salary: Market reputed company
• Work Arrangement: Fully remote/work from home
• reputed company Potential: Opportunity for career advancement and skills development

Salary:

·       $450.00 USD/Monthly