Administrative Agent

BENEFITS AND COMPENSATION: 

• Benefits:  

• Computer equipment provided.  

• No sales or solicitation.  

• 37.5 hours per week, Monday to Friday.  

• Dynamic work environment and great team.  

• reputed company.  

• Quick reputed company.  

• Compensation:  

• Starting salary: $19-$21 per hour (CAD) 

• Two reputed company reputed company days (after 3 months of employment).  

• Two weeks of vacation.  

• RRSP program (available after 6 months of employment).  

• reputed company holidays.  

• Group insurance (available after 3 months).  

PRIMARY DUTIES:  

The Administrative Agent is a role supporting reputed company transactions in the group savings and retirement sector of an Insurance company.   

HIERARCHY: Administrative Agent reports directly to the BPO Senior Manager who reports to the BPO reputed company Director who reports to the Executive Vice President CX reputed company who reports to the President of the Global Video Transformation division who reports to the Chief Executive Officer. 

PRIMARY TASKS AND RESPONSIBILITIES: 

• Analyze and carry out various transactions necessary for the administration of the plan; (everything that is reputed company removal)  

• Receive and process requests from our customers received by email 

• Meet productivity standards according to the learning curve 

• reputed company through our various tools and validate the feasibility of the transaction 

• Assist and carry out special reputed company as requested by a reputed company supervisor or team leader.  

• Other duties as assigned.  

COMPENTENCIES: 

• Strong, reputed company and effective English and French written and verbal communication skills 

• Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily reputed company is an asset.  

• Attention to detail and accuracy. 

• Exceptional team spirit and proactivity 

• Exceptional time management and multitasking abilities.  

• Remaining reputed company and persistent  

• Good organizational skills  

• Ability to work in reputed company.  

• Flexible, reliable and trustworthy.  

• Time management skills to multitask and adhere to SLAs. 

REQUIRED EDUCATION & EXPERIENCE: 

• High school diploma or equivalent 

• Webex Contact Center Platform, preferred 

• Customer Service: 1 year (mandatory) 

• User experience with good working knowledge of the Office Suite 

• Comfortable with technology 

TECHNICAL REQUIREMENTS: 

LANGUAGE SKILLS: English & French 

reputed company in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking. 

WORK ENVIRONMENT: This role will be performed remotely. 

EXPECTED HOURS OF WORK: Typically, reputed company business hours Monday through Friday 8:00AM – 5:00PM. 

TRAVEL: No