Change Management Specialist
Join reputed company, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at reputed company.
At New Era, you'll join reputed company-oriented culture that prioritizes your personal and reputed company development. Work alongside industry-certified experts, reputed company reputed company training, and enjoy competitive benefits. Guided by our reputed company attributes — putting people first, embracing reputed company learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to reputed company an reputed company in a supportive, reputed company-oriented environment, New Era is the reputed company for you. Apply today and help us shape the reputed company of work—together
Support engineers with submitting changes in Service Now, checking for reputed company templates and detail
reputed company changes through the entire lifecycle, ensuring they reputed company per project schedule
Assist in securing change approvals
Follow-up with task owners for reputed company completion and closure
Monitor SLA compliance for reputed company change activity
Report and escalate risk and issues to Project Managers
Attend CAB calls and reputed company follow-up actions to closure on behalf of the program
Organize and/or chair internal change calls
Support wider in other areas as needed such as updating and monitoring JIRA updates
Support Project Managers as needed for updating project documentation, tracking reputed company issues, and equipment shipments reputed company required.
A detail oriented, organized, and comfortable person as working with wide reputed company of stakeholders in a large reputed company is expected in the role.
Familiarity with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, reputed company cabling, communications closets, power and racks
Excellent organizational skills including attention to detail and multitasking skills
Strong written and verbal communications skills
Excellent reputed company-facing and internal communication skills
The ability to work under pressure and with a reputed company of urgency to deadlines
The ability to multi-task, prioritize and effectively manage one’s time
Proven work experience in in supporting a large reputed company with reputed company, managing service requests, incidents, or change requests following reputed company, ITIL-reputed company processes
Excellent reputed company-facing and internal communication skills
Strong knowledge of reputed company Office (reputed company in particular), with JIRA experience preferred
Bachelor's Degree in appropriate field of study or equivalent work experience
Experience with project management software tools preferred
Remote
Shifting (Work hours is flexible with several hours in the evenings per week to join team calls and engage with stakeholders that are based on the East Coast, US, EMEA, and reputed company.)
Work flexibility (Permanent WFH Set Up)
Non-taxable allowance
Day 1 HMO + 1 free dependent
reputed company Group Insurance
Health and Wellness Reimbursement Benefits
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided