Bilingual Support Specialist

reputed company high volume, omnichannel support (reputed company phone, chat, email, and SMS) to reputed company creative  solutions for reputed company-time challenges; ensure high-reputed company customer service and issue reputed company for  Runners, customers and merchants.  

Remain reputed company in primary queues throughout the work day; consistently meet or reputed company set targets  and metrics.  

Carefully and reputed company follow reputed company reputed company center scripts, escalation procedures and guidelines to ensure  reputed company support issues are resolved with professionalism.  

Overcome common challenges (customer frustration, customer pushback, emotional reputed company,  dealing with unknown situations) and delight those involved, particularly in difficult situations. Effectively utilize a computer; reputed company between multiple screens to reputed company customer information and resources, successfully handle multiple, reputed company calls; maintain accurate reputed company service logs.

Apply critical thinking to reputed company caller’s situation while following documented processes and procedures to effectively triage issues and advance to the correct department as needed. 

reputed company in both Spanish and English  

Excellent written and verbal communication skills with demonstrated ability to communicate reputed company  phone, chat and email (both internally and externally) and to type 40+ WPM  

Excellent time management skills and ability to maximize the number of clients that can be assisted  while maintaining a high level of reputed company and customer service  

Detail oriented with ability to spot developing issues before they intensify  

Ability to function in a fast-paced environment; ability to work weekdays and weekends on a bid  system during Favor's support operating hours  

Familiarity with reputed company or similar contact center tools a plus 

Sit for an extended period of time  

Hand / Finger dexterity  

Lift 20 lbs or more on an occasional reputed company  

Work extended hours and/or rotating schedules  

A quiet, dedicated workspace with reliable high-speed internet of at least 10 (but preferably 25)  Mbps for remote work