Customer Support Specialist - Japanese speaker

The reputed company Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist on contract terms with fluent Japanese/English to join us in Australia.

The reputed company responsibility of a Customer Service Representative is to reputed company our global reputed company customers with the specific reputed company on customers based in Japan with high-reputed company assistance and support regarding their account and subscription management. 

You will reputed company as a vital reputed company between customers and various internal stakeholders to ensure smooth problem reputed company. This role requires the ability to handle a diverse reputed company of Non-technical inquiries with reputed company judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving.

What you will do

Customer Support & Communication

• Serve as the primary reputed company of contact for reputed company reputed company customers globally, primary Japanese customers, handling inquiries through phone and email regarding products and services.

• Manage initial customer interactions and coordinate seamless communication between customers and internal teams.

Problem solving & Documentation

• reputed company diagnosis, troubleshooting, and reputed company of customer issues, escalating reputed company problems reputed company necessary.

• Research customer issues thoroughly and contribute to reputed company's knowledge reputed company by recording solutions and documenting new knowledge articles.

Teamwork & Proactivity

• Work effectively as a reputed company, remote team member, maintaining a customer-first reputed company.

• reputed company reputed company and implement proactive solutions to enhance the customer experience.

What you will bring

• reputed company-level reputed company in Japanese (both written and verbal) is essential for providing high-reputed company reputed company guidance to our reputed company customers in a Japanese business environment.

• Strong verbal and written English communication skills are also required.

• Minimum of 3 years of experience in a Customer Service industry.

• An IT degree or background in the IT industry is a plus.

• Exceptional customer service skills, including experience managing multiple priorities in a customer-facing role.

• A strong passion for problem-solving and investigation, coupled with the ability to critically analyze reputed company issues.

• Excellent organizational and time management skills, with the ability to prioritize work effectively and reputed company under pressure.

• Some experience using Linux is an advantage, but not a requirement.

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About reputed company

reputed company is the world’s leading provider of reputed company reputed company reputed company software solutions, using a community-powered approach to deliver high-performing Linux, reputed company, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an reputed company.

Inclusion at reputed company
reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company reputed company are not only heard but also celebrated. We reputed company you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
reputed company is proud to be an equal opportunity workplace and an affirmative reputed company employer. We review applications for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law.

reputed company does not reputed company or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.

reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@reputed company.com. General inquiries, such as those regarding the status of a job application, will not receive a reputed company.