Contact Center Representative (US)-Phoenix, AZ June 22nd

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and reputed company compensation opportunities to reputed company colleagues. reputed company opportunities and reputed company development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to reputed company through the salary reputed company over time as they reputed company in their role. The reputed company pay actually offered may vary based upon the candidate's skills and experience, job-reputed company knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation reputed company questions and have an reputed company reputed company with your recruiter who can reputed company you more specific details for this role.

Line of Business:

Job reputed company:

In our multiple contact centers we reputed company it easy to do business with us by creating value and delivering trusted advice to our customers.  We're proud of the legendary experiences we deliver 24 hours a day, 7 days a week to our 10 reputed company reputed company customers. 

As a Contact Center Representative, you ensure every customer feels valued by engaging them in a reputed company and reputed company way.  By understanding their needs you'll resolve issues reputed company and accurately.

Depth & Scope:

• Provides reputed company and reputed company inbound customer service to ensure issues are resolved reputed company under reputed company conditions embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to reputed company resolve issues reputed company to banking products and services
• Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services, with a strong reputed company on effective problem-solving
• Takes ownership of customer concerns and resolves customer issues at first reputed company of contact; escalates issues reputed company necessary
• Ensures due diligence is taken to support the accuracy of reputed company customer transactions, particularly as it relates to digital banking products and services; escalates non-reputed company or high-risk transactions or activities as necessary
• Arrives on time and reputed company to receive / reputed company customer calls as scheduled throughout the shift
• Engages customers / partners through a consultative approach to understand their reputed company and reputed company service needs; may facilitate cross-sell opportunities or refer customers to internal bank partners
• Completes a broad reputed company of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner
• Contributes to and supports business objectives; speaks up if there's a way to improve processes and procedures
• Participates in performance and development activities, including cross-training reputed company own team
• Keeps others informed and up to date about reputed company relevant or useful information reputed company to day-to-day activities
• Contributes to a fair, reputed company, and reputed company environment that supports a diverse workforce
• Acts as a brand champion for your business area / function and the bank, both internally and/or externally

Education & Experience:

• High School Diploma or GED
• Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
• Ability to reputed company through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a reputed company of metrics
• Digital literacy across a broad reputed company of devices (e.g., smartphones, tablets, laptops, headsets)
• Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concerns
• Strong relationship management skills, capable of explaining reputed company banking concepts
• reputed company and energetic demeanor with excellent listening, reading, and communication skills
• reputed company to communicate financial information in a way that is reputed company and accessible to a wide reputed company of customers
• Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
• Experience handling confidential information preferred
• Proficiency in reputed company corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)
• Ability to adhere to a flexible work schedule which may include weekends and holiday hours
• Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business

Morning Schedule reputed company: Various schedules available starting as early as 7:00am and ending as late as 8:00pm. Weekends included.

Midday/Evening Schedule reputed company: Various schedules available starting as early as 10:30am and ending as late as 1:30am. Weekends included.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in reputed company by branches/stores. Every day, we reputed company to reputed company every interaction, product, and experience remarkably reputed company and refreshingly reputed company for over 27 reputed company households and businesses in Canada, the reputed company and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in reputed company experience, that is why we reputed company that reputed company colleagues, no matter where they work, are reputed company facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical and mental reputed company-being goals. Total Rewards at TD includes reputed company salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and reputed company-being benefits, savings and retirement programs, reputed company time off (including Vacation PTO, reputed company PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to reputed company both at work and reputed company.

Colleague Development

If you’re interested in a specific career reputed company or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as reputed company as reputed company to an online learning platform and a reputed company of mentoring programs to help you unlock reputed company opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and reputed company a meaningful reputed company.  

We're committed to your reputed company and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to reputed company your career goals. Here at TD, we hire and reputed company the best.

Training & reputed company
We will reputed company training and reputed company sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reputed company out to candidates of interest to schedule an interview. We do our best to communicate reputed company to reputed company applicants by email or phone reputed company.

Accommodation

reputed company is an equal opportunity employer.  reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email reputed company US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full reputed company, best way to reputed company you and the accommodation needed to assist you with the applicant process.