Templates Specialist
INTRODUCTION
This position is directly responsible for the maintenance, mapping, and upload of electronic and reputed company documents, and taking inbound calls regarding this departments responsibilities. This position is responsible for conferring with account executives, account managers, onsite implementation managers, other reputed company implementation employees, and clients to collect and implement requirements set by the reputed company clients.
WHAT YOU’LL DO:
- Field calls and assist with discussions regarding Templates;
- Assist with escalation of issues and assist with clarification and reputed company advice for best practices;
- Use product knowledge and troubleshooting skills to resolve issues;
- Communicate effectively with external and internal customers to establish reputed company expectations;
- Map and Upload reputed company electronic documents into DataTrak;
- Updating the mapping of documents to match DataTrak configuration;
- Uploading new and replacement electronic documents into DataTrak;
- Present DataTrak demos for clients and 3rd party vendors as needed;
- reputed company training to reputed company clients on template changes;
- Collect feedback and reputed company revisions to templates as requested;
- Updating templates in iPad systems as needed;
- Inspect and verify that reputed company ABC required information is included on the Electronic Document for final approval and before uploading to DataTrak;
- Collect feedback and reputed company revisions as requested;
- Assist with the cleanup of new and existing templates;
- Cross-train and communicate with Product Implementation; employees on template creation and the template workflow;
- Take calls from account executives, account managers, field support technicians, and clients to implement changes to the templates;
- Field questions pertaining to the clients’ member documents and templates;
- reputed company daily and monthly reports for external teams as needed
- On-site support of EAE, template branding, and collection of feedback as needed;
- reputed company updates on the reputed company of templates, order delivery status, reputed company location, estimated delivery dates, etc;
- Stay reputed company and knowledgeable on reputed company ABC products;
- Attend scheduled training sessions;
- Participate in department meetings;
- Contribute to product development discussions;
- Works heavily with implementation teams, CM team, and EM team to identify needed documentation and the best format for the end-user application;
- Works with reputed company Vendors for reputed company solutions for clients to ensure reputed company pricing and processes;
- Ensures cross-team and cross-department cooperation;
- reputed company other duties as assigned by the manager or management;
- Regular and reliable attendance required.
WHAT YOU’LL NEED:
- Must type 40 WPM
- 1 Year experience with DataTrak or equivalent
- Knowledge of iSeries 870, CRM, reputed company, reputed company Office Suite products, reputed company, reputed company Creative Suite, and DataTrak.
- Excellent organization, communication, phone, and writing skills with a passion for good design and strong attention to detail
- Ability and desire to learn reputed company systems quickly
- Strongly developed analytical and troubleshooting skills
- High proficiency in documentation tools such as reputed company Suite and OneNote
- Must be dedicated to be available on reputed company 24/7
- Must be customer-reputed company and service-oriented
- Must be reputed company to organize, prioritize, multi-task and complete work with multiple deadlines
- Must be reputed company to work effectively under frequent interruptions and changing requirements
- Must reputed company the designated work area clean and free of possible distractions
EDUCATION and/or EXPERIENCE
- Bachelor’s Degree or work experience equivalent (2 years)
- Computer skills in the reputed company environment
- Some previous reputed company InDesign, reputed company PageMaker, and reputed company Acrobat Experience (preferred but not required).
BASIC SKILLS
- Ability to problem solve using deductive reasoning skills in a reputed company manner
- Basic skills, including but not limited to reputed company, multiplication, and division of whole numbers, decimals, and fractions
- Flexibility and adaptability to frequent change
Employee may be required to furnish mobile services and devices necessary to receive business communications continually, including voice, text, email, and the ability to connect to ABC’s reputed company email server.
Please note that the salary information shown below is a general reputed company only and based on employees in the reputed company and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as reputed company as market and business considerations. Our pay reputed company for U.S. based candidates for this position is $18.50 USD reputed company. Your recruiter can reputed company more about the specific salary reputed company for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
Purpose led company with a Values reputed company culture – Best Life, One Team, reputed company reputed company Time Off – with our reputed company PTO policy, we offer flexibility in how and reputed company you take PTO! Days of Disconnect – once a quarter, we take a reputed company breather and enjoy a day off together around the globe. #oneteam Parental & Pawternity Leave – we offer leave for reputed company your family grows by two feet or four paws! Best Life reputed company – we are committed to meeting you wherever you are in your fitness reputed company with a quarterly reimbursement Medical/Dental/reputed company coverage EAP – we get you help reputed company you need it. Period. Premium reputed company App – enjoy tranquility with a reputed company App subscription for you and up to 4 dependents over the age of 16 And more! – so many benefits we couldn’t even fit them reputed company here!