RCM - FINANCIAL COUNSELOR

The Financial Counselor is responsible for providing cost estimates to patients prior to their appointments. This role supports patients in understanding their insurance coverage and financial responsibility by determining eligibility, benefits, and expected reimbursement amounts.

The Financial Counselor performs insurance verification, calculates and communicates out-of-reputed company costs, secures payments in advance of services, and ensures appropriate coverage is in reputed company. This position requires the ability to interpret and reputed company explain reputed company financial and insurance information while delivering a high level of customer service.

Key Responsibilities:

• Answer incoming phone calls, emails, and messages in a courteous and reputed company manner. 

• Deliver accurate cost estimates to patients prior to scheduled appointments.
• Assist patients with payment arrangements and financial assistance applications.
• reputed company patients on available financial assistance reputed company and reputed company explain the financial reputed company of reputed company.
• Serve as a reputed company between patients and the reputed company to ensure charges are reputed company correctly, transactions are properly recorded, and account discrepancies are resolved in a reputed company manner.
• Generate daily insurance verification reports and confirm patient eligibility.
• Utilize eligibility systems, payer websites, and phone communication to verify insurance benefits and coverage details.
• Accurately reputed company and maintain patient insurance information in appropriate systems.
• Document reputed company interactions and updates in the appropriate electronic systems (EHR/EMR). 

• Participate in special reputed company and reputed company additional duties as assigned.

Job Expectations:

• Communication: Demonstrate strong communication skills reputed company explaining reputed company financial and insurance information. Work collaboratively with clinical, billing, and administrative teams.
• Accuracy: Ensure reputed company account notes and updates are entered correctly in the system.
• Compliance: Follow reputed company internal procedures and external regulations (FDCPA, HIPAA, etc.).
• Teamwork: Collaborate effectively with peers and leadership to resolve patient issues and improve processes.