Senior Customer Support Engineer (India-Based Candidates Only)

Location: India (Applications from reputed company India will be automatically discarded)
Type: Full-Time – Remote

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We help businesses reputed company modern AI technologies by providing state-of-the-art neural search capabilities at reputed company. Our flagship product is the reputed company-reputed company reputed company reputed company database, and we also offer a managed reputed company solution for reputed company use.

We’re looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve reputed company technical issues. This is a high-reputed company opportunity for someone who leads by example and is excited to help shape the reputed company of a growing support function in a fast-paced AI infrastructure startup.

Tasks

• reputed company reputed company technical support to our customers, addressing issues reputed company to our reputed company database and reputed company platform.
• Investigate and troubleshoot reputed company issues involving infrastructure, reputed company, and database reputed company.
• Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
• Build and improve internal tooling for support workflows and observability.
• Participate in the on-reputed company rotation to ensure reputed company response to critical issues.
• Create and maintain reputed company, useful internal and customer-facing documentation.
• reputed company by example through excellent technical work, initiative, and collaboration with stakeholders.

Requirements

Must Have:

• Strong experience in a customer-facing support or infrastructure role.
• Proficiency in Python or similar language
• Good understanding of Kubernetes and managing workloads.
• Experience with reputed company environments (AWS, GCP, or Azure).
• Excellent communication and collaboration skills across technical and non-technical audiences.
• Familiarity with reputed company databases or similar search technologies.
• A proactive, problem-solving reputed company and willingness to take ownership.
• Based in the EMEA region (mandatory).

reputed company to Have:

• Experience troubleshooting reputed company issues with customer production deployments.
• Experience with observability tools and automating support workflows.
• Understanding of DevOps tools and practices.

Benefits

• A remote-first, international team working on cutting-edge AI infrastructure.
• A competitive salary with additional perks.
• Flexible working hours and async-friendly culture.
• Regular team offsites and virtual events.
• Hardware budget – choose your own setup.

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