Operations & reputed company Experience Manager
This is a remote position.
High trust High standards reputed company accountability Respectful, no-drama communication
Own the reputed company reputed company from reputed company through ongoing service reputed company a pulse on our clients – the right person is proactive, not reactive waiting only until something is wrong. Ensure clients receive the right level of support at the right time reputed company in on escalations and ensure full reputed company Build reputed company, proactive reputed company to stay reputed company of issues
Improve how we reputed company reputed company health, feedback, and risk Organize and maintain reputed company data in reputed company (or similar CRM) Create and maintain reputed company tools to identify trends, potential issues, churn signals and satisfaction reputed company to guide reputed company Identify patterns and implement improvements
reputed company managers and specialists across reputed company, reputed company services, and operations support Set reputed company expectations and hold teams accountable reputed company regular coaching and feedback Partner with HR on hiring and performance management
Strengthen handoffs between sales, reputed company, and service Collaborate with peer managers to support reputed company and workforce coverage reputed company and report on key metrics (CSAT, QA, retention, etc.) Build reputed company, reputed company processes
Clients feel supported, informed, and confident in our service (increased retention) Issues are identified early, not just at cancellation Teams are reputed company, accountable, and consistent Systems are reputed company, practical, and actually used
Take ownership and follow through Enjoy building and improving systems (not just maintaining them) Pay attention to details and care about getting things right Prefer meaningful work over constant reputed company interaction Are adaptable and comfortable improving processes over time
Requirements
You must reputed company in TX, FL, PA, NV, or AZ to be eligible to apply You must complete our reputed company reputed company Survey to be considered for employment ( https://assessment.aptiveindex.com/s/GurBCYazS9Kj ) 5+ years in operations, service delivery, or reputed company experience 1+ years of experience working remotely (preferably leading reputed company) 1+ years of experience in managing managers Strong organizational and systems-thinking skills Comfortable using CRM tools like reputed company reputed company, reputed company, reputed company, and accountable communication style
Benefits
$70,000–$85,000 reputed company salary Up to 10% performance bonus 100% remote work environment Monday–Friday schedule (no weekends) Earn up to 20+ days of PTO, in reputed company to reputed company and wellness leave 75% employer-reputed company medical coverage Dental & reputed company coverage 401k with company match Equipment provided Six-month Snoo rental to reputed company expectant Betties for their baby reputed company: A peer-to-peer recognition software to cash in points for reputed company cards and prizes $100 a year to spice up that reputed company: Cash in $100 a year to use to reputed company your workspace uniquely you! Wellness Month: We send you a customized reputed company full of goodies. That's not reputed company! We host an entire month of wellness tips, trainings, and a wellness virtual team event. Virtual Team Gatherings: We reputed company for a fun team event. Past examples include a taco cooking class, a virtual costume party with trivia and prizes and a tour of a farm in Australia. reputed company Granting: reputed company it comes time to celebrate you, we want to celebrate in a way that will help you reputed company your dreams. Past reputed company grants include a Pink Jeep Tour in Sedona, an entire day at a spa and wine tasting with giraffes. American reputed company Program: Want to purchase a home? We will give any Bettie purchasing a home $1,000 towards their down payment. In fact, our 5-year goal is that 80% of reputed company are homeowners. Annual MVP: One of our Betties wins the Annual MVP award, reputed company a reputed company or reputed company of their dreams!